Servicenow admin

ServiceNOW Administrator (CMDB)
Las Vegas, NV

Duties, Scope of Work, and/or Milestones

Position will function as a subject matter expert in ServiceNow and Project lead for several ServiceNow

projects. The main role will be to operationalize and administer our existing CMDB. This role will also

coordinate and train technical resources, aiding in researching and resolving conflicts and other issues in

the CMDB. The secondary project will be to finalizing the rollout of Resource Manager, including building

complex reports and dashboards.

Milestone Deliverables (sole responsibility of this position):
• Create an assessment of needs for existing CMDB: Due in 2 weeks
• Create Project Plan to Operationalize existing CMDB: Due in 1 month
• First Draft of CMDB Process Plan: Due within 60 days
• First draft of Resource Manager Dashboard: Due within two weeks
• Final draft of Dashboard and all required reports: Due within 1 month
• Other ServiceNow deliverables will be discussed as time permits

Daily/Weekly expectations:
• Plan and Lead meetings for each project daily/weekly
• Meeting notes using our template will be sent out within 24 hours of each meeting
• Timelines and deliverables will be met as indicated in project plan
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday

project meeting

Additional overview:
• Coordinates with ServiceNow support team on new or modifies existing applications within the

platform.
• Plans and develops test data to validate new or modified applications within the platform.
• Evaluates alternative solutions and recommends and implements appropriate applications design.
• Interviews functional and technical staff to gather documentation required for analysis of current

system application requirements.
• Contributes to the efficiency and effectiveness of the team's service by offering suggestions or

direction as a member of the team.
• The successful candidate must work be able to work independently and as a Team.

Minimum Qualifications:

1. Current Local Candidate. Not negotiable.

2. 100% onsite. Not negotiable.

3. A minimum of three years' experience as a Project Lead for ServiceNow implementation and

Administration, with minimal supervision

4. A minimum of three years' experience as a ServiceNow Administrator managing all day to day

administration for CMDB and supporting the ServiceNow platform.

5. Clear communicator demonstrating professional organization, technical documentation,

creating project plans, and monitoring progress using Service-Now. As well as Experience in

systems analysis, design, and programming.

6. Experience integrating and managing multiple third-party data sources for CMDB

7. Hands on experience with implementation of Resource Manager/Time Sheet Portal, Project

Management modules and reporting/dashboard creation.

8. Self-starter, analytical problem-solving abilities, proactive/positive team player, resourceful and

innovative.

Preferred/Special Skills:
• Project Manager experience leading similar projects.
• Experience in ServiceNow development, integration, and implementation in the government

Thanks & Regards,


Saravanan.R |Infowaygroup.com|

Direct: View phone number on click.appcast.io

Work: View phone number on click.appcast.io
Saravanan @infowaygroup.com
Info Way Solutions LLC, Fremont, CA