Customer Service Representative | Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.THIS POSITION IS 100% ONSITE (NOT HYBRID/REMOTE) IN A CALL CENTER ENVIRONMENT$20.00 per hourCLASS STARTING - November 17, 2026Extensive training required for 13 consecutive weeks scheduled from Tuesday through Saturday, 10:00a.m-7:00p.m.After completion of training, you must be flexible to work a schedule of work hours between 11:00am - 10pm with two weekdays off.Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOSTLearning about our core TV products, services, and billing processes to provide knowledgeable and timely customer serviceRepresenting a Fortune 100 company and being the voice of SpectrumTroubleshooting and resolving technical issues related to cable and video servicesInteracting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and moreResolving TV inquiries while creating best-in-class customer experiencesWorking in an open, friendly environment with a supportive, energetic teamWere a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, youll thrive inside our customer service environment.WHAT YOULL BRING TO SPECTRUMRequired QualificationsEducation: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak and understand English Preferred QualificationsExperience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call centerTechnical Skills: MS Office, computer skills, typingSkills: Communication, organization, time management, multi-tasking, customer serviceAbilities: Dependable, professional, solution-oriented, results-driven, resilient #LI-AS3 CRP113 2026-83647 CRP113 2026 Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $20.00 and $36.35. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet?, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.