Associate ProAssure Systems Specialist

Associate ProAssure Systems SpecialistWork Flexibility: OnsiteAs an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission, to make healthcare better.This role will be based at the primary location: 1700 N Wheeling St, Aurora, CO 80045What You Will Do:Manage multiple Vocera databases; establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities currentManage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practicesManage Vocera devices: maintain accurate inventory records, manage the RMA process and spares pool and document all processesTrain users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher trainingProvide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questionsProvide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer's support organization to resolve technical issuesMaintain clear documentation on status and resolution of issues using Vocera's chosen case management softwareCollaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelinesWhat You Need:Required:Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.Minimum 2 years clinical or healthcare IT (HIT) experience requiredMust be a US CitizenPreferred:Demonstrated success in delivering excellent customer supportPrior experience supporting clinical end users through rounding and trainingDemonstrated success working with physician and nursing staffExperience with clinical workflow analysis and designExperience with Cisco wireless networks and equipmentUnited States of America Pay Ranges:USN: $77,700 - $129,500 USD AnnualUS5: $81,600 - $136,000 USD AnnualUS10: $85,500 - $142,500 USD AnnualUS15: $89,400 - $148,900 USD AnnualUS20: $93,200 - $155,400 USD AnnualUS30: $101,000 - $168,400 USD AnnualView the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker