Customer Service Administrator

We are seeking a full-time Customer Service Administrator for a Comercial Building Materials/Manufacturing company in Tustin, CA!

This individual will play a key role in customer communication, order processing, administration, and internal collaboration with various departments.

Location:


Tustin, CA 92780 (fully in office)

Schedule:


7:00AM-4:00PM, Mon-Fri

Summary:

We are seeking a detail-oriented and customer-focused individual to support our Sales and Projects teams. This role is responsible for managing customer orders from quote through fulfillment and serving as the primary point of contact for customers. The ideal candidate will ensure accurate order processing, verify product availability, apply sales tax correctly, and proactively resolve order-related issues while collaborating closely with internal teams.

Key Responsibilities:

Order & Quote Processing

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  Process customer quotes and sales orders accurately and efficiently
  
  



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  Verify product availability and ensure sufficient stock to fulfill orders
  
  



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  Coordinate shipment from the appropriate warehouse or engage internal teams regarding sourcing when stock is insufficient
  
  



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  Release orders as needed to ensure timely fulfillment
  
  



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  Process customer payments when required
  
  



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  Ensure sales tax is applied correctly on all orders
  
  

Customer Service & Communication

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  Serve as the first point of contact for incoming phone calls
  
  



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  Respond to customer inquiries regarding order status, tracking, and delivery updates
  
  



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  De-escalate and professionally handle upset or dissatisfied customers
  
  



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  Provide clear and timely communication throughout the order lifecycle
  
  

Order Management & Issue Resolution

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  Follow up on orders and proactively address delays, discrepancies, or shipping issues
  
  



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  Coordinate with Warehouse, Production, Purchasing, Sales, and Projects teams to resolve order concerns
  
  



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  Communicate with freight carriers (UPS) regarding shipments, delays, and delivery issues
  
  



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  Assist with returns and exchanges
  
  



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  File shipping claims with carriers as needed
  

Cross-Functional Support

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  Act as a liaison between customers and internal teams to ensure smooth order flow
  
  



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  Support both Sales and Projects teams with order-related needs
  
  

Qualifications & Skills

Required

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  Minimum of 2 years of customer service experience
  
  



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  Strong verbal and written communication skills
  
  



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  Strong computer skills: MS Office (Excel, Outlook, Word, Teams)
  
  

Preferred

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  Bilingual: Spanish (preferred)
  
  



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  Experience working in Dynamics 365 Finance & Operations (or similar ERP system)
  
  

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  Experience working closely with Production, Purchasing, Warehouse, Sales, and Project teams
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.