Digital Marketing Account Manager

We are seeking a highly skilled and motivated Digital Marketing Account Manager to join our team. The ideal candidate will possess strong digital marketing knowledge, a deep understanding of processes and operations, and the ability to build and nurture relationships with clients, executives, SMEs, and co-workers. This person is a strategic partner to our clients, comfortable leading high-level conversations about goals, performance, and direction while keeping projects organized and moving forward. They also use AI as a natural part of their workflow to work smarter, move faster, and deliver more value to clients. This role demands someone who is not afraid to drive projects and can do so in a supportive and effective manner.

To be considered for this role, you must have:

• Minimum of 5 years of account management experience in digital marketing at an agency.
• A Bachelor's Degree.
• Strong administrative skills with an understanding of how processes and operations can be optimized.
• Proven ability to build and maintain relationships with clients, executives, SMEs, and co-workers.
• Demonstrated ability to lead strategic conversations with clients and SMEs, translating business goals into clear marketing plans and next steps.
• Experience managing digital marketing accounts of various sizes, from small businesses to large enterprises.
• Experience with digital marketing strategy.
• Hands-on experience using AI tools (such as ChatGPT, Claude, Gemini, or similar) in day-to-day work, with sound judgment about accuracy, quality, and client confidentiality.
• Proficient in using software and technology to manage projects and accounts.
• Demonstrated ability to drive projects to completion in a helpful and collaborative manner.
• Values personalized service, urgency, curiosity, strategy, and excellence.
• Located in East Coast or Central time zone.

Key Responsibilities:

• Manage digital marketing accounts from small to enterprise levels, ensuring client satisfaction and success.
• Serve as a strategic advisor to clients, leading planning sessions, performance reviews, and recommendations that connect marketing efforts to business outcomes.
• Facilitate conversations with client stakeholders and internal SMEs to align on priorities, gather insights, and turn discussions into actionable plans.
• Manage projects from kickoff to completion, balancing strategic direction with day-to-day execution so all deliverables are met on time.
• Develop and maintain strong relationships with clients, understanding their needs and providing personalized service.
• Use AI tools to accelerate research, meeting preparation, reporting, communication, and project coordination, while reviewing all output for accuracy and following company AI guidelines.
• Utilize software and technology to streamline operations and enhance service delivery.
• Collaborate with internal teams to deliver comprehensive digital marketing strategies.
• Stay curious and continuously seek out new trends, tools, and technologies, including emerging AI capabilities, to improve client outcomes.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Job Type: Full-time

Pay: $60,000 - $75,000

The above declarations are not intended to be an "all-inclusive" list of the duties, responsibilities, skills, and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job, a reasonable representation of its activities, and the requirements to perform it.