Automotive BDC Service Support - Full-time-Mentor

Job Description

Job Description

Jumpstart Your Career as a Service BDC Support Specialist at Classic Toyota!

Mentor, Ohio | Entry-Level Opportunity

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Toyota in Mentor, part of the award-winning Classic Auto Group, is seeking Service BDC Support Specialists to join our fast-paced, customer-first service department.

This is the perfect opportunity for someone who enjoys speaking with customers, coordinating service appointments, supporting the service team, and helping ensure a smooth, efficient service experience.

Why Join Classic Toyota?

We offer more than a job — we offer a pathway to a long-term professional career in a highly reputable, team-oriented dealership.

Benefits & Perks

• Comprehensive paid training

• Weekly pay via direct deposit

• Competitive pay plan with growth opportunities

• Medical, dental, vision, life insurance & prescription coverage

• Employee Assistance Program (EAP)

• 401(k) with employer contribution after just 2 months

• Up to 3 weeks of Paid Time Off annually (2 weeks in your first year!)

• Factory-sponsored vehicle purchasing programs

• Employee discounts on service & parts

• A strong culture of promotion from within

What You’ll Do as Service BDC Support

As a Service BDC Support Specialist, you will:

• Handle inbound service calls, emails, and online appointment requests

• Make outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments

• Schedule service appointments and coordinate with advisors

• Maintain accurate customer and vehicle information

• Deliver excellent communication to support customer satisfaction

• Assist the service department by driving consistent customer engagement and organization

Who We’re Looking For

• Friendly, motivated individuals with strong customer-service skills

• Clear and professional communicators

• Ability to multitask in a busy environment

• Strong organizational and computer/navigation skills

• Positive attitude and willingness to learn

• Valid driver’s license preferred

About Classic Auto Group

Founded in 1979 in Mentor, Ohio, Classic Auto Group has expanded from a single dealership into one of the nation’s top-ranked automotive groups, representing 19 brands across 17 locations.

 

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