Dispatcher

Dispatcher Position Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail-oriented plumbing focused Dispatcher. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment. Essential Functions & Responsibilities: Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues Answer incoming calls and respond to customer emails in a professional and timely manner Perform outbound calls to confirm customer appointments - must have experience in the plumbing industry septic experience a plus but not required Assist customers with product information, order status, and general inquiries Process orders, returns, and exchanges accurately and efficiently Maintain customer records and update information as needed Collaborate with other departments to ensure customer satisfaction Identify opportunities for process improvement to enhance the customer experience Requirements: Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficient in using computer systems and software applications Ability to work independently as well as part of a team Benefits: We invest in the whole you your health, your family, and your future. When you join us, you're not just getting a job you're gaining a benefits package designed to support you at every stage of life. Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA. Dental Insurance: Dental coverage with low weekly premiums. Vision Insurance: Vision coverage with low weekly premiums. Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance. Long-Term Disability: Company-paid Basic Long-Term Disability coverage. Short-Term Disability: Optional Voluntary Short-Term Disability coverage. Additional Life Insurance: Optional additional life insurance coverage available. Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match! Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot an exclusive employee discount program. PTO and Paid Holidays Available