Medical Office Receptionist / Front Desk Coordinator

Job Description

Job Description

Job Description:
A premier, mission-driven private clinical practice is seeking a highly focused, professional, and welcoming Front Desk Medical Receptionist to manage our frontline patient experience. This role requires an individual who thrives in a structured environment and prioritizes clinical continuity and administrative accuracy.

Core Responsibilities:

• Frontline Hospitality: Greet patients with warmth, professionalism, and exceptional customer service.
• Operational Integrity: Manage incoming multi-line phone calls, ensuring a strict 24-hour return-call standard is met for all patient inquiries.
• EHR Chart Documentation: Log detailed chart notes for every patient phone encounter and message directly within the Electronic Health Record (EHR) system.
• Patient Portal Management: Proactively enroll, guide, and provision system access for patients onto the online health portal to support clinic quality metrics.
• Schedule Maintenance: Execute core procedures for patient check-ins, walk-in triaging, and the standard clinic no-show process under strict management guidelines.
• Schedule Compliance: Maintain absolute punctuality (logging in by 7:55 AM) and strictly adhere to designated staggered break schedules to ensure the frontline remains continuously staffed.

Qualifications:

• Minimum 1–2 years of experience in a medical front desk or clinical receptionist role.
• CNA (Certified Nursing Assistant) credential is a major asset, with future opportunities to cross-train into back-office clinical tracks.
• Proficiency with Electronic Health Records (EHR) required; experience with NextGen is preferred but not mandatory.
• Strong organizational skills, ability to eliminate personal phone distractions during shift hours, and a commitment to maintaining professional workplace decorum.

\nCompany Description

We are a patient-centered healthcare practice dedicated to delivering high-quality, compassionate care. Our team is committed to creating a welcoming environment while supporting the health and well-being of the communities we serve.

Company Description

We are a patient-centered healthcare practice dedicated to delivering high-quality, compassionate care. Our team is committed to creating a welcoming environment while supporting the health and well-being of the communities we serve.