Manager, Claim Processing

CVS Health Claims Processing Team Leader

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Manages day-to-day activities of team by providing strategic leadership and overseeing the operations of the claims processing team(s). Directs work flow to ensure the efficient and accurate processing of medical claims by establishing and monitoring productivity and quality metrics, managing and developing a team of claims support individuals, implementing process improvement initiatives, and fostering collaboration with internal and external stakeholders to optimize claim processing, minimize errors, and enhance overall operational effectiveness and customer satisfaction.

What you will do:

• Reviews claims for completeness, accuracy, and adherence to company policies and procedures, addressing any complex or escalated claims issues to provide guidance to claim processors in handling challenging cases.
• Designs quality control processes to ensure the accuracy and consistency of claim processing, including critical follow-up procedures for effective final resolution.
• Assists with the development of the claim processing budget by monitoring expenses, tracking budget variances, and identifying cost-saving opportunities while maintaining operational effectiveness and service quality.
• Analyzes claim processing data and generates reports to track and evaluate key performance metrics, such as claim volume, turnaround time, accuracy rates, and productivity.
• Collaborates with other departments, such as underwriting, legal, or customer service, to ensure effective communication and coordination in the claim processing workflow.
• Encourages feedback from claim processors, gathers suggestions for process enhancements, and implements changes that improve efficiency, accuracy, and customer satisfaction.
• Ensures compliance with industry regulations, company policies, and legal requirements related to claim processing and implements necessary adjustments to processes, documentation, or reporting requirements to maintain compliance.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles for claims handling and escalation.
• Coordinates with internal and external business partners to provide leadership, functional advice, and training to staff as needed.

Required Qualifications:

• 5–7 years of experience in healthcare claims and/or operations.
• 5–7 years of demonstrated leadership experience, including team oversight and performance management.
• Demonstrates strong execution and delivery capabilities, including planning, implementation, and ongoing support.
• Demonstrates strong problem‑solving and sound decision‑making capabilities in complex environments.
• Proven ability to collaborate effectively across teams and build strong partnerships with diverse stakeholders.
• Exhibits a growth mindset, including adaptability, continuous learning, and the ability to develop self and others.
• Strong written and verbal communication skills.

Preferred Qualifications:

• Certified Billing and Coding Specialist (CBCS) preferred.
• Candidates located on the East Coast preferred.

Education:

• High school diploma and/or post‑secondary education or specialized training (e.g., technical or vocational programs)

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $66,330.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.