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Customer Support Supervisor | QA‑Driven Coaching Leader

$54k - $66k

Cengage Group

Cengage Group seeks a Supervisor, Customer Support to enhance customer experience by leading a team of Support Representatives. This role is pivotal in ensuring high standards in service quality through regular evaluations and coaching. Applicants should have over 5 years in customer service and possess strong leadership and communication skills. The position offers a competitive salary range of $54,000.00 - $66,000.00 USD, with additional performance-based bonuses. #J-18808-Ljbffr Cengage Group

Vacancy posted 5 days ago
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