Strategic Account Manager

Job Description

CCR North America is seeking a Strategic Sales Manager to drive long-term growth and deepen relationships with top U.S. food retailers. This role is responsible for managing and expanding enterprise-level accounts, embedding CCR’s CO₂ and refrigeration solutions into customer sustainability, compliance, and cost-efficiency strategies. The successful candidate will act as a trusted advisor to executive stakeholders, ensuring CCR is positioned as the partner of choice for innovation and long-term value creation.

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Core Responsibilities

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• Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives.
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• Expand CCR’s footprint within major retailers across business units, store formats, and regions.
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• Shape customer vision from pilot projects into enterprise-wide rollouts and national standards.
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• Identify opportunities for upsell and cross-sell across CCR’s refrigeration portfolio.
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• Build executive-level relationships (C-suite, sustainability, operations, engineering).
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• Position CCR as a thought leader in CO₂ refrigeration and sustainability transformation.
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• Facilitate joint planning sessions, QBRs, and steering committees with strategic customers.
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• Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures.
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• Partner closely with Business Development Managers (BDMs) to transition accounts from initial pilot stage to long-term growth.
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• Work cross-functionally with CCR’s technical, service, and product teams to deliver tailored solutions.
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• Provide market insights to leadership and product development to shape CCR’s innovation pipeline.
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Required Skills & Attributes

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• Vision-driven : able to influence and shape long-term customer strategies.
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• Trusted advisor : strong executive presence and ability to engage senior stakeholders.
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• Influential communicator : adept at tailoring messages across organizational levels.
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• Resilient & strategic : anticipates obstacles and positions CCR as the solution partner.
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• Farmer mentality : focuses on nurturing and expanding accounts over 5–10 years.
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• Collaborative growth mindset : thrives in a cross-functional, team-oriented environment.
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KPIs & Success Measures

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• Revenue growth within strategic accounts across regions and business units.
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• Increased CCR share of wallet and expanded adoption of CO₂ refrigeration solutions.
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• Establishment of CCR as the preferred long-term partner for sustainable refrigeration.
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• Successful delivery of multi-year account plans and national rollouts.
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• Executive sponsorships secured and maintained at top 20 U.S. retailers.
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• High customer satisfaction, retention, and repeat business performance.
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Experience & Qualifications

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• 8–12+ years in strategic account management or enterprise sales, preferably within HVAC, refrigeration, or related industrial sectors.
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• Proven track record of managing and growing multi-million-dollar accounts.
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• Experience selling complex technical solutions into large retail or food service organizations.
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• Strong understanding of sustainability, ESG, and regulatory drivers affecting refrigeration.
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• Bachelor’s degree in Business, Engineering, or related field (MBA preferred).
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• Ability to travel domestically (~30–40%).
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What We Offer

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• Opportunity to shape CCR’s growth in North America during a period of major CO₂ refrigeration adoption.
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• Competitive compensation with performance-based incentives.
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• Strong professional development and career progression within a global organization.
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• Work with an international leader in sustainable refrigeration solutions, trusted by 24,000+ installations worldwide.
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