Claims Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs. Job Responsibilities Program Operations (80%) Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions Review dealer submitted claims for accuracy as defined by the specific claim type Develop and maintain basic program reports Contact fleet customers via email for claims exceeding a specific dollar value Chargeback to dealers of unauthorized or incorrect claims Respond to customer or dealer submitted questions via email or phone regarding rejected claims Technical (20%) Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply Assist in documentation of claim entry procedures, processes and reference material Qualifications Prior OEM claim entry experience is preferred, but not required Prior warranty coverage review experience is preferred, but not required Strong analytical and problem solving skills Strong interpersonal and organizational skills Strong written and verbal skills #J-18808-Ljbffr