Office Assistant

Salary: USD17 - USD18 per hour Position Summary Beacon Hill is seeking an Office Assistant to support daily office operations for a busy service-based organization. This role serves as the primary point of contact for incoming customer calls, service requests, dispatch coordination, and administrative support. Pay Rate: $17.00–$18.00 per hour Schedule: Monday–Friday, 7:30 AM – 4:00 PM Work Arrangement: Onsite Key Responsibilities Answer high-volume inbound calls and provide exceptional customer service Take accurate messages and route information to the appropriate team members Gather customer information and service request details Schedule and dispatch service calls to technicians Return customer calls and provide timely follow-up updates Monitor incoming messages and call notifications to ensure prompt response Manage customer communications and maintain accurate records Support daily administrative and office operations Coordinate with office staff and field technicians to ensure service needs are addressed Maintain organized documentation and customer records Prioritize urgent service requests while managing multiple responsibilities Assist with general office tasks as needed Systems & Tools HousePro Podium Microsoft Office Suite Multi-Line Phone Systems Qualifications Previous office assistant, receptionist, customer service, dispatch, or administrative experience preferred Ability to manage a high volume of calls while maintaining professionalism Excellent organizational and multitasking abilities Strong attention to detail and accurate message-taking skills Ability to learn new systems quickly and work independently after training Reliable attendance and punctuality Strong written communication and documentation skills Ability to remain composed in a busy, fast-paced environment Customer-focused mindset with a positive attitude What This Role Offers Opportunity to gain hands‑on administrative and customer service experience Collaborative team environment Exposure to dispatch and service coordination operations If you're ready to make an impact by delivering exceptional customer service and supporting critical daily operations, apply today. #J-18808-Ljbffr