Customer Service Assistant

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Job Title:
Customer Service Assistant

Department:
Business and Finance | Surplus

Provides administrative, customer service and inventory control support for the Surplus Department using our surplus system, email, phone calls, spreadsheets, PowerPoint presentations and social media. Uses all functions of the Surplus Property System (SPS) to monitor Disposal Requests (DR) as they are entered into the system. Contacts and guides customers/departments in setting up new departments and access in the system and recommends suggestions for better entry methods to help with trackability. Use the SPS system on a daily basis to complete actions which includes DR review and approval, receiving, creation of manifests, creating inventory labels, creating sales/transfer receipts, and running daily, weekly and monthly reports to track key performance indicators (KPIs), financials and operational metrics for management review. Works with SPS and customers to coordinate the drivers daily pickup routes and schedule surplus-related appointments (e.g., pickups and transfers), communicating any changes or issues as needed. Assists the Inventory Control Specialist with cycle counts, monthly inventory processes, and asset audits, ensuring accuracy and data integrity. Answers questions from phone calls, emails, walk-in customers, and online platforms (e.g., GovDeals and social media) on a daily basis. Supports online surplus sales processes, including preparing, reviewing, and maintaining auction listings and related documentation, including vehicle and special project listings as needed.


Works under minimal supervision and makes decisions according to established policies and procedures; determines and is responsible for ensuring that appropriate action/communication is taken to meet the highest customer service standards. Works with different forms of public media to inform and educate departments and the public regarding different sales and/or events. Helps in other areas in the surplus department as needed (team oriented).

Required Qualifications:

High school diploma or general education development (GED) equivalent.


Desired Qualifications :

Zero to two (0-2) years of relevant experience in an administrative role performing inventory control processes in a multi-faceted, team-oriented operation. Requires strong written and verbal communication skills and strong organizational abilities. A high level of customer service is also required. Experience using computer software for receiving, sales, inventory control, and data tracking/reporting desired. Experience working in a transportation/logistics environment that coordinates schedules for multiple trucks with daily routes. Knowledge of general warehouse and inventory operations/practices, strong problem-solving and customer service skills, with experience using Microsoft Excel and Word.

Additional Information:

This position is housed in a warehouse environment and may be physical in nature including occasional lifting or squatting.

Additional Information:

Function : Sales and Customer Service

Subfunction : Customer Service

Career Band : Individual Contributor - Technical

Career Level : T1

The Target Hiring Range for this position is $15.15 to $19.79 per hour.

Ohio State will not sponsor applicants for work visas for this position.

Location:
Stores and Receiving (0381)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.