Client Support Advisor

Client Support Advisor Location: Poland (Warsaw) Work Model: Hybrid, with 3 days working from the office. The base salary for this position starts from 84,000 PLN gross annually. You’ll be the first point of contact for our clients, turning questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference. You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution to deliver a seamless, professional, and high-quality client experience. Key Responsibilities Client Support & Communication Handling incoming calls and emails from clients, delivering a professional and friendly service Acting as the first point of contact and resolving queries at the first opportunity, wherever possible Proactively contacting clients to resolve requests and provide updates Problem Solving & Ownership Taking full ownership of client queries, including complaints or concerns, through to resolution Managing challenging conversations with confidence and empathy Ensuring all issues are handled promptly, thoroughly, and in line with company standards Collaboration Working closely with other departments and teams to deliver a seamless service Sharing best practices and supporting a positive, inclusive team culture Identifying opportunities to improve the client experience Administration & Accuracy Processing client requests efficiently and accurately Maintaining up-to-date and detailed records in internal systems Supporting wider administrative activities linked to client management What Success Looks Like You consistently deliver a high-quality, reliable service to our clients Client queries are resolved efficiently, with a focus on first-time resolution You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience You actively contribute to a positive, collaborative team environment Experience Experience in a customer service or client-facing role is beneficial but not essential We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others Full training will be provided to support your success in the role Skills & Abilities A genuine passion for helping people and delivering great service Strong communication skills, with the confidence to speak to a range of clients A calm and professional approach, especially when handling challenges or concerns Good organizational skills, with the ability to manage different tasks and priorities Attention to detail and a willingness to learn new systems and processes A proactive mindset — you take initiative and look for solutions Comfortable working both independently and as part of a team Languages Business fluency in English (essential) Fluency in at least one additional European language (e.g., Polish, French, German, Spanish, Italian, Turkish, or Dutch) is required; additional languages are a plus Our Values Client Centric: Putting clients at the heart of everything we do Agile: Adapting and embracing change Collaborative: Building trust-based relationships and working inclusively with others BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. #J-18808-Ljbffr