Front Office

Job Description

Job Description

Front Desk Medical Receptionist - Laguna Woods, CA

Position Overview

We are seeking a proactive, detail-oriented Front Desk Medical Receptionist to join a fast-paced medical practice based out of Laguna Woods, CA. In this patient-facing role, you will be responsible for managing patient check-in/check-out, verifying insurance eligibility, handling co-pays, and ensuring digital registration runs smoothly. This position requires exceptional customer service skills, a collaborative mindset, and the ability to proactively support patients-including rotating into the waiting area to assist patients with digital paperwork on tablets.

Responsibilities

• Verify patient eligibility and ensure all demographic/insurance information is complete and accurate (especially for new patients).
  
• Monitor patient registration through Phreesia; provide tablets and direct assistance to patients who need to complete their intake data prior to appointments.
  
• Rotate as a waiting room floater to sit with and support patients navigating digital registration paperwork.
  
• Collect co-pays, outstanding balances, and process end-of-visit check-outs.
  
• Schedule follow-up appointments and scan patient images and documents into the system.
  
• Ensure primary care physician (PCP) letters are sent out, insurance authorizations are completed, and paperwork is submitted to 3rd party partners (Verisma).
  
• Maintain a warm, welcoming environment and deliver top-tier customer service in a high-volume office setting.
  

Required Qualifications

• Minimum 1 full year of medical front desk experience in a high-volume practice (Dental/Vision experience does not translate).
  
• Strong foundational knowledge of medical insurance types and eligibility verification.
  
• Proficiency with electronic health record (EHR) systems and intake tools; experience with Aprima and Phreesia strongly preferred.
  
• Team-first attitude with a strong track record of reliable attendance.
  
• High school diploma or equivalent.
  
• Flexibility to train off-site (e.g., Placentia) for the first few weeks and occasionally float to nearby clinic locations (such as Irvine, Placentia, Fountain Valley, Los Alamitos, or Yorba Linda) as coverage requires.
  
• Must pass background check and drug screen; scrub attire required (solid colors).
  

Preferred Qualifications

• Prior experience in a fast-paced, high-volume medical office environment.
  

Schedule

• Shift: Monday - Friday, 8:00 AM - 5:00 PM
  

Compensation

• $23 - $25 / hour (DOE)
  

Benefits

• Weekly Pay
  
• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Short Term Disability
  
• Life Insurance
  

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?