Client Success Manager - Activation

Client Success Manager - Activation (P2733) Cincinnati, OH; Chicago, IL 84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase. Powered by cutting‑edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing. 84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection. Join us at 84.51°! The Client Success Manager - Activation will support the execution of media campaigns across multiple verticals. This role is responsible for learning key aspects of campaign activation, completing core tasks, and contributing to team initiatives that support campaign setup, launch, optimization, and delivery across onsite, offsite, and in‑store channels. The ideal candidate brings strong attention to detail, effective communication skills, and a willingness to learn 84.51° tools, processes, and ways of working while partnering with cross‑functional teams to deliver a high‑quality client experience. RESPONSIBILITIES Support the execution of media campaigns across various verticals Assist with campaign setup, trafficking, QA, and launch readiness to help ensure accuracy, timeliness, and compliance Translate client briefs and campaign inputs into executional requirements with guidance from team members and partners Monitor campaign pacing and performance and elevate risks, issues, or optimization opportunities as needed Support the development of campaign reporting, performance recaps, and other materials used in internal and client discussions Learn and apply category‑specific requirements, including relevant compliance considerations for regulated industries such as Pharma and Alcohol Contribute to campaign execution across onsite, offsite, and in‑store media channels in coordination with internal teams Partner with Client Partnerships Executives, Sales, Campaign Operations, Creative, Product, and other cross‑functional teams to support campaign delivery Assist with client onboarding, platform access, billing, invoicing, and other activation‑related support activities Maintain accuracy and organization across assigned campaigns and day‑to‑day tasks Identify questions, issues, and process improvement opportunities and raise them to the appropriate team members Learn and apply 84.51° tools, processes, products, and ways of working in support of campaign execution QUALIFICATIONS, SKILLS, AND EXPERIENCE Bachelor’s degree required or equivalent practical experience 0–3 years of relevant experience in digital media activation, campaign management, ad operations, retail media, or a related field Foundational understanding of digital media, campaign execution, or advertising operations Strong attention to detail and organizational skills Ability to manage multiple tasks and priorities in a fast‑paced team environment Strong written and verbal communication skills Foundational analytical and problem‑solving skills with the ability to interpret campaign performance data with guidance Ability to work collaboratively with cross‑functional partners Proficiency in Microsoft Office, including Excel and PowerPoint Familiarity with onsite media, programmatic media, retail media, or regulated categories such as Pharma or Alcohol is a plus Pay Transparency and Benefits The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation. Below is a list of some of the benefits we offer our associates: Health: Medical: with competitive plan designs and support for self‑care, wellness and mental health. Dental: with in‑network and out‑of‑network benefit. Vision: with in‑network and out‑of‑network benefit. Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you. Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company‑paid holidays per year. Paid leave for maternity, paternity and family care instances. Base Pay Range $65,000 - $80,000 USD We have an in‑office expectation for Monday‑Friday and candidates must live in one of our hub locations or be willing to relocate (relocation assistance is provided). Location options vary by role and are stated in each job posting. Our Headquarters are in Cincinnati, OH. We also have hubs in Chicago, Deerfield, New York and Portland. Not all roles are open in all locations. 84.51° Demographic Questions Together, we are stronger and can achieve more At 84.51°, we believe a diverse and inclusive work environment is essential to the work we do as a data science company. Just as no two Kroger customers are alike, no two 84.51° associates are alike. We understand the importance of fostering an inclusive culture: to encourage our associates to bring their authentic selves to work – embracing who they are and celebrating what they can become. We continually strive to ensure 84.51° is a place where all people feel like they belong, are respected and valued regardless of who they are, where they are from and what experiences they’ve been. By meeting our 3-year D&I roadmap goals and commitments, we will continue our journey towards becoming a destination for diverse, driven, and authentic minds. Your responses will be used (in aggregate only) to help us identify areas of improvement in our process. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision. #J-18808-Ljbffr