Electric Utility Customer Care Specialist

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The City of Bryan Electric Utility Department (BTU), is accepting applications for Customer Care Specialist.

Hiring Pay Rate $17.50-$18.50/hour (depending on qualifications)

Essential Job Functions

• Receives, reviews, and processes applications for utility services.
• Assists customers in person, by phone, or by email regarding utility account information, policies, procedures, fees, and other service-related inquiries.
• Receives, processes, and completes customer requests for service activity including connects, disconnects, transfers, and repairs/re-reads/testing of water and electric meters. Prepares, processes, and monitors related work orders.
• Processes cash, check, and credit card payments for utility payments, allocates payments to correct accounts, issues customer receipts, reconciles and balances cash drawer, and prepares bank deposits.
• Assists customers with bill adjustments or payment arrangements within established policies.
• Enters and maintains current customer account information including addresses, phone numbers, account status, and other pertinent customer information.
• Performs a variety of general clerical duties including data entry, filing, copying, scanning, faxing, and entering and retrieving data using a computer.
• Assists the public by answering inquiries about department policies, procedures, and programs related to utility billing and collection procedures.
• Handles initial complaints from customers; routes the customer to the appropriate person if additional action is necessary.
• Sets-up commercial accounts; investigates letters of credit and problem accounts, as needed.
• Serves as a reference in interpreting and computing utility rates.
• Assumes personal responsibility for professional development and ongoing education to maintain proficiency. Communicates self-development and learning needs to supervisor.
• Performs related duties as required.

Minimum Qualifications

• High School Diploma or GED; some additional training and/or course work in business, public or office administration is a plus.
• At least 2 years of work experience in a banking, accounting/billing, clerical, retail, and/or call-center environment.

Equivalent combinations of education, experience, certification, and training may be considered.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: In person