IT Engineer

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. Biz Tech at Ironclad Biz Tech builds and runs the systems, services, and operational foundations that help Ironclad scale. We partner across every part of the company to deliver secure, reliable, and thoughtful employee technology experiences. Our team balances day-to-day execution with continuous improvement, combining strong customer empathy with sound operational judgment and a bias toward scalable solutions. What You'll Do Provide high-quality end-user support across laptops, mobile devices, conferencing tools, office technology, and core productivity applications, helping teammates stay productive with minimal friction. Serve as a trusted escalation point for more complex technical issues, driving timely resolution while maintaining clear communication and a strong service mindset. Administer and support core employee platforms including Google Workspace, Slack, Zoom, Okta, and other SaaS applications, with responsibility for user access, configuration, troubleshooting, and ongoing optimization. Execute onboarding, off-boarding, and employee lifecycle processes with a high bar for accuracy, security, and employee experience. Support identity and access operations, including provisioning and deprovisioning, group and role management, SSO and MFA troubleshooting, and access hygiene across key systems. Help manage device lifecycle operations across procurement, deployment, inventory, repairs, refreshes, and recovery, ensuring a reliable and well-governed endpoint environment. Contribute to endpoint and client platform administration, including device configuration, policy enforcement, patching coordination, and operational improvements across the fleet. Build and maintain clear documentation, support runbooks, and knowledge base content that improves team consistency and enables self-service where appropriate. Identify recurring issues and process gaps, then partner with the broader Biz Tech team to improve workflows, automate manual tasks, and raise the quality of IT service delivery. Partner cross-functionally with Security, People, Finance, Workplace, and business stakeholders to support employee technology needs, operational rollouts, and office-based IT coordination. Track work effectively through ticketing and support workflows, helping maintain SLA discipline, strong follow-through, and useful operational visibility. Roll up your sleeves on day-to-day support while also taking ownership of durable improvements that broaden the reach and impact of IT Services over time. What You Have 4+ years of experience in IT support, IT operations, business technology, or a related function in a fast-paced environment. Strong hands-on experience supporting macOS hardware, common collaboration tools, mobile devices, and modern SaaS-based employee environments. Experience administering or supporting core business systems such as Google Workspace, Slack, Zoom, Okta, and related employee productivity platforms. Solid understanding of identity and access concepts, including provisioning, deprovisioning, MFA, SSO, group-based access, and least-privilege practices. Experience managing or supporting endpoint and device lifecycle operations, including setup, deployment, troubleshooting, asset tracking, and refresh coordination. Strong troubleshooting instincts and the ability to navigate ambiguous technical issues across hardware, software, access, and workflow problems. Experience working in ticketing or IT service management environments, with a demonstrated ability to prioritize work, document clearly, and maintain follow-through. A track record of improving operational processes through documentation, standardization, automation, or better tooling. Strong communication and stakeholder management skills, with the ability to support employees with empathy while maintaining sound operational judgment. Good security and compliance instincts, including comfort operating within access controls, policy expectations, and audit-conscious processes. A low-ego, high-ownership working style, with the flexibility to handle frontline support while taking on broader operational responsibilities across IT Services. Base Salary Range: $82,000.00 - $102,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Benefits US Full-Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Ironclad Inc.