Inventory Recovery CSR Specialist

Recovery Specialist

Wearlinq is reimagining ambulatory cardiac monitoring with the first FDA-cleared, real-time, six-lead EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn complex cardiac signals into clear, actionable insights. We're growing fast! Because of this, we are expanding our Logistics team!

We are seeking a detail-oriented, proactive Recovery Specialist to join our growing team. This individual will play a critical role in managing the return of medical equipment from patients, supporting compliance during clinical studies, and ensuring accurate communication and documentation across departments. This role requires strong organizational skills, a keen eye for detail.

This is a salaried on-site position, located in Rockville, MD. Work hours are typically 9-6, with some days requiring 9am-7pm.

Key Responsibilities

• Patient Communication: Contact patients to facilitate the return of medical devices and equipment. Calls to customers and responding to customers is a core part of this role.
• Billing & Inquiries: Issue billing notices and send non-compliance inquiries to clinics or study sites.
• Compliance Support: Track and manage patient compliance at different stages of clinical studies.
• File Analysis: Review and maintain patient files, noting device return status and relevant updates.
• Inventory Tracking: Monitor and log incoming equipment returns, updating internal systems accordingly.
• Cross-Department Coordination: Collaborate with clinical and logistics teams to resolve inventory and compliance issues.

Experience

• 2+ years in team oriented role
• Strong customer service capabilities
• Bi-lingual English/Spanish skills a plus
• Attention to detail
• Excellent verbal and written communication skills to manage supplier and patient relationships effectively
• US and International shipping experience helpful
• Ability to perform lifting up to 50 lbs as required by the role

If you are passionate about optimizing patient experience and have the necessary skills to excel in this role, we encourage you to apply for the Recovery Specialist position.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Work Location:

• In person in Rockville, MD