Vice President, Global AI Sales Specialists

Vice President, Global AI & Experience Orchestration Sales Specialists United States Role Overview Define and scale a global AI sales motion that transforms how enterprise AI solutions are positioned, validated, and adopted across industries. This role connects business value with technical innovation, ensuring organizations realize meaningful outcomes from AI‑driven customer experience orchestration. At Genesys, you will contribute to delivering empathetic, human‑centered experiences at scale by aligning advanced AI capabilities with real customer needs. You will lead a globally distributed organization of AI Sales Specialists and regional leaders, operating in a coordinated “two‑in‑a‑box” model with AI Architects to drive business value articulation, technical validation, and successful customer outcomes. This role is accountable for global AI revenue contribution, pipeline creation, and execution across regions, while shaping how complex opportunities are developed and won. Operating within a use‑case‑led and outcome‑driven framework, you will help scale repeatable approaches that move customers from initial concept through prototype, pilot, and full production. You will engage with diverse teams, customers, and partners worldwide, fostering an inclusive environment where different perspectives strengthen innovation and decision‑making. Key Responsibilities Global Strategy & Operating Model Define and execute the global strategy for AI and Experience Orchestration Sales Specialists aligned with growth objectives and AI market evolution Establish a unified operating model integrating Account Executives, AI Sales Specialists, and AI Architects into coordinated deal execution Own, scale, and drive adoption of the global “two‑in‑a‑box” engagement model across AI Sales Specialists, AI Architects, Solution Consultants, and go‑to‑market teams, clearly defining ownership across business value articulation, use‑case framing, commercial strategy, and technical validation Enable joint account planning, coordinated deal execution, and shared success metrics including win rate, deal size, and AI adoption outcomes AI Deal Strategy & Revenue Execution Own global AI revenue targets, pipeline creation, and performance across all regions Lead strategy for complex AI opportunities, including use‑case definition, executive alignment, and commercial structuring Partner with AI Architects to validate solutions through prototypes and scalable architecture Scale a prototype to pilot to production motion that accelerates adoption and expansion Increase win rates and deal velocity through disciplined deal orchestration AI Use‑Case & Value Selling Leadership Define and scale industry‑specific AI use‑case frameworks and repeatable sales plays Embed outcome‑based selling focused on business impact, return on investment, and transformation value Standardize executive‑level value articulation for CIO, CTO, and CXO stakeholders Connect AI solutions to measurable outcomes including efficiency, customer experience, and revenue impact Organizational Leadership & Talent Development Build and lead a global team of regional leaders and AI Sales Specialists Design the organization to align with market maturity, growth priorities, and regional needs Establish clear performance expectations, career pathways, and development programs Foster an inclusive, collaborative culture that values diverse perspectives Strengthen leadership capability through coaching, mentorship, and succession planning Go‑to‑Market, Operations & Ecosystem Engagement Align AI strategy with broader platform and enterprise sales motions across sales, product, and marketing Ensure seamless collaboration between Specialists and Architects within account planning and execution Standardize processes for pipeline management, forecasting, and deal qualification Implement performance metrics, reporting frameworks, and data‑driven decision making Engage senior executives and partners to drive high‑impact AI opportunities and co‑sell initiatives Required Qualifications 10+ years of experience in enterprise sales leadership, with exposure to AI, customer experience, or related technologies Proven track record of leading global, matrixed sales organizations and delivering against large‑scale revenue targets Experience leading leaders across multiple regions or global teams Demonstrated success in complex, consultative, and solution‑based sales environments Strong understanding of AI market dynamics, enterprise use cases, and value‑based selling approaches Experience partnering with technical stakeholders such as architects or solution consultants in complex sales cycles Ability to operate across strategic, operational, and execution‑focused responsibilities Strong communication, storytelling, and stakeholder engagement skills Experience collaborating with cross‑functional teams including product, marketing, and customer success Preferred Qualifications Experience supporting AI‑driven transformation initiatives within enterprise organizations Background in customer experience platforms, cloud technologies, or contact center environments Experience building or scaling specialist or overlay sales teams Familiarity with partner ecosystems and collaborative go‑to‑market approaches #LI‑Remote

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Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities. $231,800.00 - $407,600.00 Benefits Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments EEO Statement Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, status, national origin, genetics, disability, military status, veteran status, and other protected characteristics. #J-18808-Ljbffr Genesys Cloud Services, Inc.