IT Support Analyst

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality! Summary The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OH but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis. Responsibilities Tier 1 – Service Desk Support Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system. Perform initial triage, troubleshooting, and resolution of incidents and service requests. Log, categorize, and prioritize tickets in the ticketing system. Provide remote support for hardware, software, network, and mobile issues. Escalate unresolved or complex issues to Tier 2 or higher support levels. Tier 2 – Desktop / Field Support Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals. Diagnose and resolve complex issues related to OS, applications, and basic networking. Install and maintain workstations, printers, and mobile devices. Perform imaging, deployment, and re‑imaging using standard tools. Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s. Provide printer support for Xerox office and Brother label printers. Shared Responsibilities Manage tickets to ensure timely resolution and SLA compliance. Maintain accurate IT asset inventory. Participate in on‑call rotation. Support IT projects and deployments. Qualifications Required: Associate degree in IT or equivalent experience. 3-5+ years of IT support experience as a Tier 1 or 2 Analyst. Strong customer service and communication skills. Experience with Windows 11 and hardware and software troubleshooting. Preferred: Experience with Intune and Autopilot. Experience with warehouse devices and manufacturing environments. Physical Requirements Ability to lift 25–50 pounds. Ability to climb ladders up to 8 feet. Additional Information ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre‑employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity. For more job postings and additional information about our company and culture, please visit our careers site. #J-18808-Ljbffr