Patient Services Rep | FT | Weekdays | Le Bonheur | Memphis

Join Us at MLH

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

Performs activities incidental to an effective timely workflow for the physician practice. Assists the Physician Practice Manager in all aspects of running the physician office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Incumbent is cross-trained in manager's functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Performs activities incidental to an effective timely workflow for the physician practice. Assists the Physician Practice Manager in all aspects of running the physician office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Incumbent is cross-trained in manager's functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What You Will Do

• Performs general office duties and schedules patient appointments.
• Receives and registers patients presenting at physician's office.
• Obtains pre-certifications referrals for arriving patients.
• Completes patients' medical records and/or financial records and distributes to appropriate person.
• Completes tasks related to billing for office visit.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Required - Healthcare or medical office environment 1-3 years

Knowledge, Skills and Abilities

• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to handle stressful situations.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.