Engineer II - Senior CCaaS Solutions Architect

Objectways

Engineer II – Senior CCaaS Solutions Architect

We are seeking a Senior Solutions Architect to lead the design, implementation, and modernization of enterprise contact center and customer experience platforms.

Key Responsibilities

Architect scalable CCaaS and IVA solutions.
Design secure cloud-native architectures on GCP.
Lead migration and integration projects involving CRM, CTI, and telephony systems.
Define architecture standards, governance, and best practices.
Drive platform modernization and enterprise transformation initiatives.
Collaborate with executive stakeholders and technical teams.

Required Qualifications

8+ years of software development and solution architecture experience.
Expertise in Java, Python, APIs, Kafka, and Microservices architecture.
Strong experience with CCaaS platforms and enterprise customer service technologies.
Experience with GCP, cloud security, IAM, OAuth, encryption, and Terraform.
Strong understanding of DevOps, CI/CD, Observability, and system reliability.
Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

Experience leading enterprise-scale contact center transformations.
Knowledge of Conversational AI, Generative AI, and customer engagement platforms.

Apply

Vacancy posted 4 hours ago

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