Engineer II - Senior CCaaS Solutions Architect
Objectways
Engineer II – Senior CCaaS Solutions Architect
We are seeking a Senior Solutions Architect to lead the design, implementation, and modernization of enterprise contact center and customer experience platforms.
Key Responsibilities- Architect scalable CCaaS and IVA solutions.
- Design secure cloud-native architectures on GCP.
- Lead migration and integration projects involving CRM, CTI, and telephony systems.
- Define architecture standards, governance, and best practices.
- Drive platform modernization and enterprise transformation initiatives.
- Collaborate with executive stakeholders and technical teams.
- 8+ years of software development and solution architecture experience.
- Expertise in Java, Python, APIs, Kafka, and Microservices architecture.
- Strong experience with CCaaS platforms and enterprise customer service technologies.
- Experience with GCP, cloud security, IAM, OAuth, encryption, and Terraform.
- Strong understanding of DevOps, CI/CD, Observability, and system reliability.
- Excellent leadership, communication, and stakeholder management skills.
- Experience leading enterprise-scale contact center transformations.
- Knowledge of Conversational AI, Generative AI, and customer engagement platforms.
Vacancy posted 4 hours ago
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