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Statewide Help Desk Analyst - Tier 1 Support & Training

Socket

Socket.dev is seeking a Help Desk Analyst to provide Tier 1 technical assistance and program support for statewide child serving systems. You will assist providers and county staff with system navigation, payments, and issue resolution. Responsibilities include developing training materials, documenting procedures, and collaborating with state agencies and CDJFS to ensure policy alignment. Travel may be required for meetings and program support activities. #J-18808-Ljbffr Socket

Vacancy posted 3 days ago
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