Director of Enrollment Operations

Director Of Enrollment Operations

The Director of Enrollment Operations leads the strategy and day-to-day execution of admissions and enrollment operations, using data to drive decisions that increase both student enrollment and retention. This is a great opportunity for a hands-on, experienced leader who enjoys guiding teams, making thoughtful decisions, and seeing their work translate into real results. The right candidate brings a strong background in analyzing enrollment data, shaping operational plans, and turning insights into clear directionwhile building teams that are motivated, aligned, and proud of the work they do together.

What You'll Do:

• Lead and support Enrollment Operations, Visa Operations, and Admissions Operations managers to drive enrollment growth and retention.
• Own the execution and day-to-day leadership of enrollment operations strategy, translating data and insights into clear priorities and actionable direction for teams.
• Partner with the Director of Enrollment Services to implement and manage a multi-year enrollment strategy aligned with institutional goals and values.
• Build, lead, and continuously improve onboarding, training, and professional development programs that emphasize customer service and student success.
• Collaborate with IT to support system enhancements, enrollment technology initiatives, and the development and use of data dashboards that inform decision-making.
• Serve as a subject matter expert on enrollment technology projects and guide cross-functional teams through planning, implementation, and adoption.
• Partner closely with the Visa Operations team to oversee student visa processes and ensure compliance with applicable governmental, consular, and regulatory requirements.
• Monitor changes in visa regulations and requirements and ensure timely communication and implementation across internal teams and external partners.
• Promote strong collaboration across campus partners to improve operational effectiveness and deliver a seamless student experience.
• Develop and manage conversion and yield strategies to support enrollment growth.
• Exceed enrollment growth goals in a multi-touch contact environment (phone, email, text, chat, and other engagement channels).
• Identify and implement innovative ways to connect with students and families through social media, texting, and emerging communication platforms.
• Coach, mentor, and support leaders through regular feedback, performance conversations, and ongoing development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Ensure admissions and enrollment operations remain compliant with applicable regulations while adapting strategies based on market and enrollment trends.

Starting Salary: $90,000

What Makes a Great Candidate:

Required Experience & Education

• Bachelor's degree required; Master's degree preferred
• 8+ years of experience in people and process management
• Experience recruiting and retaining students in a highly competitive market
• Demonstrated experience managing managers and leading high-performing operational teams

Operational & Technical Expertise

• Strong ability to analyze enrollment and operational data and translate insights into clear direction and action
• Proven experience evaluating and improving operational processes and procedures
• Knowledge of admissions operations and the ability to clearly explain university policies, admissions, and transfer procedures
• Knowledge of laws, regulations, methods, and techniques related to student visa procedures
• Proficiency in Salesforce and Excel for reporting, analysis, and decision-making
• Experience managing budgets and resources effectively

Leadership & Professional Competencies

• Strong people-management skills, including coaching, performance management, and navigating difficult or high-stakes conversations
• Ability to make sound decisions and exercise judgment on sensitive and confidential matters
• Strong sense of ownership and accountability for individual and team actions
• Ability to manage multiple priorities, adapt to change, and operate effectively in a dynamic environment

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Who We Are:

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Why You'll Love CEA CAPA:

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer timebecause balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life eventsbecause caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangoutsexact activities vary by team.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.