Director of Operations

Director Of Operations

The Director of Operations will manage the day-to-day functions of the home care agency which includes our Care Coordinator, Scheduling Coordinator and On Call Coordinator. This position focuses on the success of these positions who are the main points of contact with the caregivers, clients, and other contacts in the community. Ensuring client billing and caregiver payroll is accurate and all complaints, issues or concerns are managed in a timely manner. The Director of Operations will be a key component in the stability and growth of the company, ensuring policies are followed and client satisfaction and caregiver retention are always at the forefront.

Duties:

• Organizes and directs the day-to-day functions of providing home care services
• Managing the admin care team which consists of a Scheduling Coordinator, Care Coordinator and On Call Coordinator
• Ensure appropriate management of caregiver coaching, training, and improvement plans including disciplinary action which is done in conjunction with HR
• Ensure you direct reports meet their goals
• Cover for direct reports during vacations and other time off
• Handle client and caregiver complaints/issues and delegate as needed
• Billing and Payroll finalization confirming all scheduling notes and HR tags are entered
• Ensure timely management from Care Coordinator on incident reports, hospitalizations within 24 business hours of occurrence
• First line of defense for On Call staff along with being in rotation of taking On Call.
• Create and maintain relationships with the community by interacting with referral sources at accounts
• Manage, develop, and participate in caregiver training meetings, including organizing speakers through community partners when applicable
• Manage verification of skills at caregiver orientation and ensure proper additional training is scheduled and followed through by Schedulers and Care Coordinators
• Ensure client prospect calls are quickly and properly directed to the Care Coordinator's and the proper process is managed for assessment and communication with team
• Document in a timely manner all notations in our homecare software program including auditing of completed shifts.
• Manage long term care insurance communications and file management
• Recommend improvement processes for best outcomes
• Formalizes processes, policies, and procedures
• Performs other administrative duties as assigned by Executive Director or President

Requirements:

• High school diploma or GED required; college degree preferred
• Five years of related senior care experience required
• Two years of verifiable supervisory or management experience in the healthcare industry required, previous home care management experience strongly preferred
• Home health, hospice, home care, assisted living, or healthcare experience preferred
• Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results
• Proven interpersonal, recruiting and employee relations skills
• Must have superior oral and written communication skills
• Ability to work under pressure and meet deadlines
• Valid driver's license and automobile insurance required
• Clear Motor Vehicle Report and background check required
• Valid CPR, First Aid certification and negative TB skin test required with onboarding
• Position manages our office which operates Monday through Friday, 8am-5pm with a rotation of On-Call week nights and weekends as needed

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person