Customer Care Advisor

DHL Customer Contact Center Representative

Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Skills/Qualifications:

• High school diploma or GED equivalent required.
• Minimum of 2 years of experience in a Customer Contact Center (Call Center) or telesales environment.
• Experience working effectively in team environments.
• Strong oral and written communication skills, with effective problem-solving and interpersonal abilities; courteous and clear telephone communication.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Advanced proficiency with DHL systems, including CSV, SPARK, NTPS, CSP, and EMT (preferred).
• Excellent verbal and written communication skills.

Employee Benefits & Incentives:

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you will find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.