President, Commercial Service Operations

President, Commercial Service Operations
Southern California
Are you looking for an opportunity to lead and scale the service organization for a well-established commercial contractor entering an exciting stage of growth?
Do you know how to take a successful multi-location service business and create the structure, accountability, leadership, and processes needed to take it to the next level?
Our client is a highly respected commercial contractor that has built its reputation around quality, responsiveness, and long-term customer relationships.
With multiple locations across Southern California and significant plans for continued expansion,
they are looking for an experienced Service Executive who can lead the organization through its next stage of growth.
You'll have the opportunity to strengthen branch leadership, establish consistent processes and KPIs, grow commercial service revenue, improve profitability and field productivity, and create greater accountability across a growing multi-location service organization.
If you have successfully scaled a commercial service business and know how to develop leaders while driving measurable operational and financial results, we'd like to talk with you.
Does this sound like you?
Build the Team. Scale the Operation. Drive Performance .
$250,000 to $300,000 base salary , bonus and profit-sharing opportunities
Medical, dental and vision insurance, life insurance and long-term disability options, 401(k), PTO
Executive-level ownership of a growing multi-location Service & Repair organization
Opportunity to directly impact the company's continued California growth
What You'll Lead:
Own the Service & Repair P&L with accountability for revenue, gross profit, cash flow, customer retention and overall performance
Lead, develop and hold Branch Managers and other operational leaders accountable for results
Grow commercial construction service company, emergency repair, preventive maintenance, drain and sewer, retrofit and related service revenue
Build recurring revenue through maintenance agreements, strategic accounts, account penetration and cross-selling
Establish clear KPIs, operating standards, scorecards and performance expectations across all locations
Improve technician productivity, dispatch, scheduling, quote conversion, pricing, job costing, gross margin and service delivery
Evaluate underperforming locations and implement clear improvement plans
Create consistent, scalable processes across branches while maintaining strong local leadership
Build a culture where leaders understand their numbers, own their results and follow through
Develop existing leaders and identify the talent needed to support continued growth
Strengthen relationships with commercial property managers, owners, facility leaders, developers, GCs and other strategic customers
Partner with executive leadership on new locations, acquisitions, market expansion and overall service strategy
What Keeps You Flowing:
15+ years of progressive leadership within commercial construction
, mechanical contracting, HVAC service, facilities services or a closely related field-service business
Significant commercial construction knowledge and understanding of service, repair, emergency response, preventive maintenance and retrofit operations
Successful leadership of a multi-location or multi-branch service organization
Significant P&L responsibility, ideally $20M to $75M+, with measurable revenue and profitability results
Leadership of Branch Managers, General Managers, Regional Managers, Service Managers or similar operational leaders
Strong command of KPIs, financial reporting, labor productivity, pricing, job costing, margins and branch-level performance
Strong background in field service operations, including technicians, dispatch, scheduling, customer service and profitability
Proven ability to develop leaders, improve underperforming operations and create accountability throughout an organization
Strong Southern California commercial market knowledge and customer relationships
Financially driven, hands-on leadership style with the ability to operate at both the strategic and field level
Ability to travel regularly between Southern California locations
Experience That Gives You an Edge:
HVAC, mechanical or facilities service operations
Large regional or multi-state operational responsibility
Open-shop or merit-shop field leadership
Growing preventive maintenance agreements and recurring service revenue
Scaling through organic growth, acquisitions or new branch openings
Integrating acquired businesses and standardizing operations across multiple locations
Private equity or other high-growth environment
Strong relationships with Southern California property management, facilities, commercial owners, developers and GCs
Bachelor's degree in Business, Operations, Construction Management, Finance or related field
MBA or advanced business degree
Keywords:

President Service Operations, President Service and Repair, COO, Chief Operating Officer, Division President, Vice President Operations, VP Operations, Vice President Service, VP Service, Regional Vice President, Regional Operations, Service Operations Executive, Multi-Location Operations, Multi-Site Operations, Branch Operations, General Manager, Field Service Operations, P&L Management, Commercial Plumbing, Plumbing Service, Mechanical Services, HVAC Service, Facilities Services, Preventive Maintenance, Service Agreements, Emergency Plumbing, Drain and Sewer, Retrofit, Operational Leadership, KPI Management, Revenue Growth, Recurring Revenue, Profitability, Gross Margin, Technician Productivity, Dispatch Operations, Strategic Accounts, Property Management, Facilities Management, Private Equity, Southern California, Los Angeles, Orange County, Inland Empire, San Diego, California

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