Manheim Sr Mobile Vehicle Condition Inspector & Lot Auditor, Cincinnati, OH

Manheim Sr Mobile Inspector

Company: Cox Automotive - USA

Job Family Group: Vehicle Operations

Management Level: Individual Contributor

Flexible Work Option: Can work remotely but need to live in the specified city, state, or region

Travel : Yes, 75% of the time

Work Shift: Day

Compensation: Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description: A Sr. Mobile Inspector functions as an advanced member of the Manheim mobile inspections team for a designated region with the primary responsibilities of conducting vehicle condition inspections at a client's lot. Their core skill is to provide accurate and complete documentation of overall vehicle condition within the parameters of a Manheim inspection. This position will build trust with clients, engage to help them see the value in the Manheim Marketplace, and to request more inventory to be inspected by providing quality and timely inspections.

The field inspector & floorplan auditor will perform a variety of different inspections ranging from off‐lease vehicles at a lessee's home or business to major damage vehicles on behalf of an insurance provider. The inspector will also be cross trained to perform dealer floor plan audits on behalf of automobile finance companies. The field inspector must maintain high ethical/company standards and policies when conducting inspections and audits on behalf of Cox.

As a Sr Mobile Inspector, this role is expected to work with little guidance and can solve problems with minimal oversight. They will assist with junior inspectors as they gain inspection experience and build client relationships.

Primary Duties & Key Responsibilities:

• Conduct a thorough vehicle inspection at an expert level.
• Responsible for area audits through a physical count of client vehicles, in addition to an audit of dealer's records including the sale, disposition and proceeds of the vehicles in question.
• Responsible for reconciling dealer and Cox customer physical counts, and in some cases, facilitating payment from dealer to the finance company.
• Locate, start, move, inspect, and return vehicles on dealer/clients' lot safely.
• Verify vehicle identification and enter accurate vehicle information into the inspection system to correct VIN, mileage, and sub series.
• Inspect vehicle equipment and options, documenting results including damage, missing or inoperable items.
• Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels, and mechanical components.
• Inspect and record the vehicle interior condition, including but not limited to seats, dashboard, and options.
• Perform basic mechanical checks on vehicles including powertrain, drivetrain, and electrical components.
• Will assist lower-level mobile inspectors to navigate more complex inspections and client relationships.
• Prepare and provide daily activity reports for management.
• Be able to pivot and adapt to changes in daily appointments to ensure efficiency and effectiveness of each dealer visit
• Develop strong knowledge of clients in territory and work together with partners to keep them active with Manheim mobile inspections through regular, pro-active on lot engagement
• Receive data and insight from partners and leverage to maximize volume of units inspected on dealer lots.
• Represent Cox Automotive as a brand ambassador to provide premier client experience by interfacing regularly core clients and ensuring satisfaction.
• Functions as a solid team player and works closely with the Wholesale Specialist team, peers, other Manheim workgroups and auctions.
• Utilize SalesForce.com for reporting, lead input and customer performance reviews.

Required Experience & Specialist Knowledge and Skills:

• High School Diploma/GED plus 5 years' experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED and 3 years' experience; or 7 years' experience in related field.
• Previous vehicle inspection experience and automotive knowledge is required, body and mechanical.
• 2-3 years of any automotive-related experience is strongly preferred.
• 1 year of service with Manheim Inspections recommended.
• Valid driver's license and safe driving record required.
• Travel 100% - Reliable transportation required. Reimbursement program dependent on number of miles drive.
• Good communication and interpersonal skills required.
• Strong technical aptitude.
• Must be detail orientated.
• Experience in navigating handheld and other documentation devices preferred.
• Motivated to work independently with remote supervision.
• Ability to multitask, follow directions and take instruction is required.
• Body, paint, and mechanical repair knowledge helpful.
• Familiarity with unibody and full-frame helpful.
• Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.
• Regularly required to stand, walk, talk, and hear.
• Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle.
• Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.
• Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.