Sales Associate

Sales Associate

Sales associates are expected to maintain a positive representation of Hemlock Hardware by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry.

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Assist with loading products into customer's vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Qualifications:

• Outstanding customer service skills and a professional attitude 3-5 Years Retail Experience.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Willingness to learn point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Able to work a flexible schedule, weekends, and holidays as needed.

Goals:

• Build and foster customer relationships.
• Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales.
• Continually expand knowledge of all departments and brands in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.

Compensation: $17.00 - $20.00 per hour

No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.