IT Operations Specialist

Factory is seeking an IT Operations Specialist to help build and operate the internal technology foundation for a fast-growing engineering organization.

IT Operations Specialist Responsibilities

In this role, you will own the systems, devices, access controls, and workflows that keep our team productive and secure, from onboarding and offboarding to SaaS administration, endpoint management, and internal IT automation.

What you will do and achieve:

• Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.
• Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.
• Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.
• Support endpoint management, device compliance, MFA, password policies, and other security controls.
• Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues quickly and pragmatically.
• Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.
• Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure-related IT changes.
• Identify opportunities to automate recurring IT workflows as Factory scales.
• Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.

Qualifications

• 3+ years of IT support, helpdesk, or systems administration experience preferred.
• Working knowledge of macOS environments, with occasional Windows support.
• Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work independently.
• Relevant certifications such as CompTIA A+ or Network+ are a plus.
• This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)