Field Operations Support Specialist

Location: Sugar Land, TX Telework Type: Part-Time Telework (at least three days in person per week) Job Summary Field Operations Systems Specialist responsible for proactively enabling field and operations teams through hands–on training, system adoption support, and frontline hardware troubleshooting across field operations. Focuses on building user competency, resolving device and system issues, and ensuring accurate, well‑maintained data across systems such as ToolHound, HorseTrader, PEMS, and Trackunit. Primarily centered on proactive enablement, issue prevention, and continuous improvement rather than reactive ticket resolution. Field Enablement & Training Design and deliver hands‑on, role‑based training for field and operations users (in‑person and virtual) Leverage a coaching mindset focused on proactive user enablement, not reactive support Create clear job aids, quick‑start guides, and SOPs that reinforce best practices Assess user skill gaps and tailor education to varying technical comfort levels Technical Hardware & Systems Competency Support and troubleshoot field‑facing hardware (telematics devices, trackers, scanners, mobile devices, gateways) Diagnose connectivity, power, installation, and data‑flow issues from device to system Work across integrated platforms, understanding hardware, software, and data interactions Validate device status, configurations, and data accuracy with strong attention to detail Reporting & Light Data Analytics Build and maintain operational reports and dashboards (Excel, Power BI, or similar) Validate, reconcile, and monitor data quality to ensure reports are accurate and trusted Identify trends, gaps, or anomalies and translate them into actionable insights Work with large datasets without being a dedicated data analyst Process Simplification & Communication Translate complex systems, workflows, and technical issues into clear, everyday language Communicate effectively in written and verbal form tailored to field crews, supervisors, and leadership Simplify workflows, reduce manual effort, and promote consistent process adoption Influence without authority by aligning solutions to operational needs Operational Mindset & Continuous Improvement Own and manage system health, adoption, and usability Proactively identify and prevent issues before they impact operations Partner cross‑functionally with operations, IT, vendors, and support teams Organize and manage multiple priorities in a field‑driven environment Education and Experience Requirements Bachelor’s degree (or international equivalent) and 2–5 years of relevant experience, or 6–9 years of relevant work experience 2–3 years of experience in data analysis, reporting, system administration, or technical support Strong proficiency in data management, reporting, and data quality validation Experience with reporting tools (e.g., Excel, Power BI) and data analysis techniques Ability to translate operational requirements into structured reports and dashboards Strong communication skills with the ability to train and support non‑technical users Experience creating documentation, training materials, and process guides High attention to detail with a focus on data accuracy and consistency Ability to manage multiple priorities and work cross‑functionally Required Knowledge and Skills Experience with fleet/asset management systems (Toolhound, Horsetrader, PEMS, Trackunit, or similar) Experience building dashboards in Microsoft Power BI or similar tools Basic SQL knowledge for querying and validating data Experience with training delivery and instructional design Understanding of system integrations and data flow between platforms Background in construction, logistics, or asset‑intensive environments Total Rewards/Benefits Bechtel offers robust benefits to support career growth, well‑being, and a healthy work‑life balance. For more information, please see the Bechtel Total Rewards program. Equal Opportunity Employer Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e‑mail their request to View email address on click.appcast.io. #J-18808-Ljbffr