Eligibility Technician Lead

Eligibility Technician Lead

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work from the Richard T. Castro Human Services Center located at 1200 Federal Blvd. Denver CO 80204 three (3) days per week, and off site/work from home two (2) days per week. Based on business needs, the selected candidate may occasionally be required to report to the Taylor or East office for training, operational support, or team collaboration. Employees must work within the state of Colorado on their off-site days.

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Family and Adult Division (FAAD) of Denver Human Services is seeking out a flexible, adaptable, and detail-oriented individual to serve as an Application/EE Cells Lead. In this role, you will be tasked with working in the Application/EE Cells team and conduct various aspects of document management operations. This team within FAAD processes all incoming PEAK and Paper applications, redeterminations, changes and verifications in Denver County from clients who are applying for public assistance programs (Food Assistance, Financial, Medical Assistance, and TANF). Duties for this role; routinely assumes leadership responsibilities overseeing document management technicians, offering on-the-job training and technical support, supervising tasks & answering questions from staff, ensuring precise application initiation, assisting Supervisors with management tasks as needed, and pinpointing opportunities for process improvement to bolster the Application/EE Cells team.

Duties may also include application initiation in Colorado Benefits Management System (CBMS), tracking production on various excel and other Microsoft worksheets, occasional client contact via phone and determining program needs such as redetermination or new application processing and creating tasks for eligibility workers to determine eligibility.

Specifically, as an Eligibility Technician Lead you will:

• Intercounty Transfer (ICT) Management
• Conduct QA as frequently as possible to meet the annual goal.
• Manage CBMS HD Tickets for the team.
• Ensure the timely completion and maintenance of all required daily reports and tracking logs, QA Log, in-office attendance tracking, and other operational logs used to monitor team performance and workload.
• Process documents based on work on hand for all document types when time permits.
• Conduct training sessions for both new and current staff members on new processes or changes in existing processes.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Leadership Skills: Ability to guide and motivate team members effectively.
• Communication Proficiency: Strong verbal and written communication skills.
• Team Collaboration: Adept at fostering a collaborative and cohesive team environment.
• Problem-Solving Aptitude: Strong analytical and problem-solving skills.
• Organizational Skills: Exceptional organizational abilities to manage tasks efficiently.
• Adaptability: Flexibility to adapt to changing priorities and circumstances.
• Technical Competence: Proficiency in relevant tools, systems, and processes.
• Mentorship and Training: Experience in providing training and mentorship to team members.
• Initiative and Proactivity: Self-motivated with a proactive approach to problem-solving.
• Interpersonal Skills: Strong interpersonal skills to build positive relationships with team members and other staff/management.
• Time Management: Effective time management skills to meet deadlines and ensure team productivity.
• Accountability: Demonstrated sense of responsibility and accountability for team outcomes.
• Continuous Improvement: Commitment to fostering a culture of continuous improvement.
• Knowledge Transfer: Ability to share knowledge and expertise with team members.
• Customer Focus: Understanding and commitment to meeting the needs of internal and external customers.

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. License/Certifications: None

Application Deadline

This position is expected to stay open until September 7. Please submit your application as soon as possible and no later than September 7 at 11:59pm to ensure consideration.

City and County of Denver