Senior Account Manager

Senior Account Manager

As Senior Account Manager, you'll serve as the strategic partner and primary point of contact for a portfolio of mission-driven client accounts—leading relationships, driving growth, and ensuring exceptional project outcomes. This role is for someone who thrives at the intersection of strategic thinking, creative excellence, and relationship-building: someone who can juggle multiple accounts, lead with both empathy and rigor, and champion exceptional work that moves missions forward.

You'll own the strategic relationship direction and health of your accounts, partnering closely with Project Managers who handle day-to-day delivery coordination. Reporting to the Senior Director of Client Services, you'll shape how Wide Eye delivers value to the organizations we serve—building trust, driving clarity, and creating outcomes that matter.

To set you up for success, you'll have the support of our Senior Director of Client Services, collaborative agency leadership, and talented cross-functional teams, including Creative Directors, Interactive Strategists, designers, engineers, and Project Managers.

Core Responsibilities

Client Partnership & Account Management (>80%)

As the strategic owner and primary client contact for your portfolio, you'll be responsible for:

• Build and maintain trusted, one-on-one relationships with client stakeholders at all levels—from day-to-day contacts to executive leadership—serving as a strategic advisor who understands their goals, challenges, and organizational context
• Lead regular strategic check-ins to gather feedback, address challenges, and guide overall strategy direction, ensuring projects stay aligned and successful
• Translate client needs and organizational objectives into clear project requirements, creative briefs, and strategic recommendations that set teams up for strong execution
• Communicate Wide Eye's point of view with confidence, navigating difficult conversations thoughtfully, pushing clients toward stronger outcomes, and earning buy-in on our expertise
• Partner closely with Project Managers to ensure seamless, on-time, on-budget delivery—you own account strategy and relationships; PMs own execution and coordination
• Navigate multi-stakeholder dynamics to drive consensus, resolve interpersonal challenges, unblock decisions, and keep work moving forward
• Proactively identify client risks, challenges, and opportunities—bringing Wide Eye's full capabilities forward in creative, strategic ways that support client impact and agency growth
• Grow existing accounts through expanded services, deeper partnerships, and timely opportunities for new or adjacent work
• Negotiate contracts, extensions, amendments, and scope changes
• Provide strategic guidance and constructive feedback to peers and project teams, ensuring decisions stay aligned with client goals and context
• Measure and communicate project impact through success metrics, qualitative insights, and strategic analysis
• Ensure client partnerships align with Wide Eye's values, deliver measurable value, advance client missions, and support long-term relationship growth
• Contribute to strengthening Wide Eye's client services best practices, tools, and processes, bringing forward ideas that improve how we scope, plan, collaborate, and deliver work

Business Development Support (<20%)

Supporting Wide Eye's growth through:

• A few times a month, leading relationship intake calls and writing sales proposals.
• Preparing and leading pitch presentations for new business in collaboration with agency leadership.
• Identifying and pursuing strategic growth opportunities that align with Wide Eye's values.
• Staying informed on new trends, technologies, and best practices in creative strategy and client services.
• Sharing insights about client needs, market trends, and competitive positioning to help evolve our service offerings.
• Helping evangelize and track Wide Eye's core value as a creative agency for good.
• Actively nurturing and expanding your network in the social impact space to open doors for future conversations and collaborations
• Leveraging client relationships and referrals to identify and pursue new business opportunities with aligned organizations

What Success Looks Like

• Client Satisfaction & Trust: Your clients consistently report feeling heard, supported, and confident in Wide Eye's ability to deliver work that advances their mission.
• Account Health & Growth: Your portfolio shows strong retention and healthy financial performance, including steady revenue growth through expanded scopes, strategic renewals, and client referrals.
• Strategic Partnership: Clients view you—and Wide Eye—as strategic partners and trusted advisors, not just service providers.
• Smooth Execution: Projects run efficiently with clear communication, met deadlines, managed budgets, and deliverables that exceed expectations.
• Team Effectiveness: Project teams feel well-supported with clear strategic direction and client context that enables their best work.
• Proactive Problem-Solving: Risks, blockers, and scope challenges are identified early and resolved quickly, protecting both client momentum and account financials.
• Agency Contribution: Your leadership strengthens Wide Eye's reputation and contributes to our overall financial health and growth trajectory.

What You Bring

Required

• 5+ years of experience in account management, client services, or strategy roles, with at least 3 years as an account manager at a digital or creative agency account.
• Proven track record of managing complex client relationships and delivering multi-faceted digital or creative projects.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining exceptional attention to detail and strategic oversight.
• Strong strategic thinking and problem-solving skills—able to translate client challenges into creative, actionable solutions.
• Excellent communication and presentation skills with the ability to engage effectively with diverse stakeholders.
• Experience working with modern digital agency technologies including Content Management Systems (CMSs), CRMs, and digital analytics tools.
• Understanding of digital/creative agency business models—how agencies operate, what drives success, and how to balance client needs with agency sustainability.
• Comfort with ambiguity and ability to create clarity in complex, evolving situations.
• Ability to navigate complex organizational relationships while driving results and maintaining momentum.

Strongly Preferred

• Experience working with nonprofit organizations, advocacy groups, campaigns, or social impact organizations.
• Understanding of the unique challenges mission-driven organizations face—limited resources, multi-stakeholder decision-making, mission-first priorities.
• Experience with project budgets, financial forecasting, and understanding account-level profitability.
• History of growing accounts through strategic upselling and identifying expansion opportunities.
• Background in or understanding of brand strategy, digital campaigns, website development, or content strategy.
• Background in customer service or other high-volume client-facing roles a plus, especially where you've balanced empathy with clear boundaries

Qualities We Are Looking For

• Entrepreneurial spirit with an eye for opportunities and growth.
• Strong emotional intelligence and ability to build genuine connections with diverse stakeholders.
• Comfortable having candid, direct conversations while maintaining trust and empathy
• Passion for creating positive social change through creative work.
• Commitment to building diverse, equitable, and inclusive teams and client partnerships.
• Able to multitask, prioritize competing demands, and manage time efficiently.
• Kind, creative, resourceful, and solutions-oriented.
• Comfortable being both strategic and tactical depending on what the moment requires.
• Excited to continuously refine and improve our account management and client services practices

What We Offer

Salary range: $100K-$115K

• Comprehensive benefits: Unlimited PTO, 100% employer-paid health insurance, 401(k) with Safe Harbor contributions, paid parental leave, annual professional development budget
• Remote-first work environment with flexible scheduling
• Collaborative, mission-driven culture focused on making positive impact
• Direct mentorship and support from our Senior Director of Client Services
• Opportunity to work with leading progressive organizations tackling the most important challenges of our time
• Professional growth opportunities as we expand our