Business Development Representative - SMB

Business Development Representative

The Business Development Representative is a sales professional focused on building and managing a portfolio of small to medium-sized (SMB) customers across North America. This position offers the unique opportunity to sell multi-modal solutions across various industries, including, but not limited to, food and beverage, consumer packaged goods, manufacturing, and retail. This role leverages various tools to prospect, engage, and solicit new and existing customer's to expand ArcBest market share across key modal solutions. The focus off this position is on identifying new business opportunities and providing tailored logistics solutions that meet each customer's unique needs. The Business Development Representative serves as the primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery.

Responsibilities

• Prospect and generate leads through various channels (cold calling, email campaigns, LinkedIn, etc..) to identify potential customers.
• Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling all ArcBest solutions.
• Develop and maintain strong, lasting relationships with key decision - makers in small to medium sized companies.
• Maintain accurate records of all prospecting activities, sales interactions, and opportunity statuses in our customer relationship management software.
• Proactively identify issues and resolve problems to uphold the commitment to service.
• Own the entire sales cycle, from lead generation, to assisting and overseeing revenue collection process as needed.
• Drive external, digital engagement expansion through key ArcBest products.
• Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• Previous customer sales, operations, or service experience, preferred

Additional Requirements:

• Ability to multi-task with a high attention to detail.
• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.
• Ability to thrive in a fast-paced environment.
• Confident decision-making and problem-solving skills.
• Excellent time management skills to prioritize and optimize workload to meet deadlines.
• Highly coachable and eager to learn.
• Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.
• Sales-driven with an entrepreneurial mindset.

Competencies:

• Active Learning
• Perseverance and Follow-Through
• Prospecting
• Sales Closing and Agreements
• Selling

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.
• Variable compensation is included.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world. Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes. At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.