Service Now Business Analyst(HRSD Experience Mandatory)
Futran Tech Solutions Pvt. Ltd.
Service Now Business Analyst
Duration: 6+ Months of Contract with Possible Extension
Location: Sunnyvale, CA
Roles and Responsibilities:
- Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
- 610 years in ITSM/ITIL processes
- Collaborate with stakeholders to understand customer experience goals and CSDM requirements
- Document functional requirements, user stories, and acceptance criteria
- Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards
- Solution Design Support
- Work with ServiceNow architects and developers to translate business needs into technical specifications
- Validate CSDM implementation for service mapping and data integrity
- Customer Experience Optimization
- Define workflows and processes that enhance user experience across ServiceNow modules
- Ensure seamless integration of customer-facing portals and self-service capabilities
- Testing & Validation
- Support UAT and validate configurations against business requirements
- Ensure quality and compliance with organizational standards
- Stakeholder Communication
- Act as a liaison between business teams and technical teams
- Provide regular updates on progress, risks, and dependencies
Vacancy posted 2 days ago
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