ServiceNow HRSD Business Analyst
Yochana
ServiceNow HRSD Business Analyst
Location: Santa Clara, CA Remote
Full time USC/GC
As per market between 100k to 120k
Responsibilities
- Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
- Collaborate with Product Owners, Architects, Developers and QAs to translate requirements into user stories and functional specifications.
- Support ServiceNow modules including (but not limited to) Incident Management, Change Management, Service Catalog, Knowledge Management, and Case Management.
- Act as a liaison between the business users and the technical team to ensure successful solution delivery.
- Work closely with stakeholders based in the US, ensuring at least 4 hours of working overlap to facilitate meetings, requirement gathering sessions, and sprint planning.
- Participate in UAT (User Acceptance Testing), develop test cases, and validate solutions before deployment.
- Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
- Prepare documentation, process flows, and training materials as needed.
- Provide regular status updates to leadership and project teams.
Vacancy posted 4 days ago
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