Inside Sales Representative

Job Summary

The Inside Sales Representative will support the National Hardware brand and is responsible for generating new business opportunities, building and maintaining customer relationships, and achieving sales targets through outbound and inbound communication. This role focuses on identifying customer needs, presenting products or services, qualifying leads, and supporting the sales process from initial contact through closing. The successful candidate is a proactive, customer-focused professional with strong communication, relationship-building, and problem-solving skills.

Primary Duties and Responsibilities

Lead Generation & Opportunity Development (60%)

• Prospect and identify potential customers through outbound calls, emails, social media, and other lead-generation activities.
• Respond to inbound inquiries and qualify leads to determine sales opportunities.
• Selling core categories and identifying opportunities within ancillary categories for growth.
• Follow up with prospective customers to advance sales opportunities and close business.
• Conduct sales presentations and product demonstrations via phone, video conference, or other virtual platforms.

Customer Relationship Management (20%)

• Build and maintain strong relationships with new and existing customers.
• Understand customer needs and recommend appropriate products, services, or solutions.
• Serve as a trusted resource to customers throughout the sales process.

Sales Operations & Administration (10%)

• Prepare quotations, proposals, and sales documentation as required.
• Manage and maintain an accurate pipeline of opportunities using CRM software.
• Maintain accurate records of customer interactions, sales activities, and account information.

Business Performance & Team Collaboration (10%)

• Collaborate with marketing, customer service, and field sales teams to support business objectives.
• Stay informed about product offerings, industry trends, market conditions, and competitor activities.
• Meet or exceed individual and team sales goals, key performance indicators (KPIs), and revenue targets.
• Coordinating reset merchandising aids and missing Merch aids with the Sales Ops team .

Education and Experience Profile

• Postsecondary education in Business, Marketing, Sales, or a related field preferred.
• 2-3 years of inside sales or customer service experience required.

Required Skills

· Excellent verbal and written communication skills.

· Strong customer service and relationship-management abilities.

· Proven ability to influence and persuade customers.

· Strong organizational and time-management skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Proficiency with Microsoft Office applications and CRM software.

· Self-motivated with a results-oriented mindset.

· Strong problem-solving and negotiation skills.

· Ability to work independently and collaboratively within a team environment.

This position will be remote and will require limited travel.

The annual salary for this role is $49,443-$77,696.

The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role. Benefits and additional compensation offered for this position are

• Paid time off, including sick and vacation days
• 12 paid holidays
• Job-protected leave benefits in accordance with applicable law
• Medical, dental, vision, and life insurance

• Supplemental critical illness, hospital, accident, and indemnity available for purchase

• Health and flexible savings accounts subject to eligibility requirements
• 401(k) plan with employer contributions and matching subject to plan eligibility requirements

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

If you require a reasonable accommodation to complete the application process, please contact View email address on aiapply.co.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.