Senior Consultant - Global Business Services (GBS) - Strategy

GBS Senior Consultant

Our Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs and other executive clients focused on captive and outsourced operations. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to help clients modernize functions which are part of their GBS organization including Finance, HR, Technology, Procurement, and other back office and core business functions, with the goal to enhance financial and operational performance, manage financial and audit risks, drive organizational change, and become strategic business partners within their organizations.

Work you'll do: As a GBS Senior Consultant, you will support the execution of projects around the strategy, design, and implementation of creative business and technology solutions aimed at driving operational effectiveness, cost efficiencies, and organizational agility. In this role, you will own deliverables that architect and guide strategies and transformation programs that enable growth and value creation by driving innovation into core business operations, standardizing and simplifying the way work gets done, and optimizing service delivery models. You will be responsible for owning work products and activities that drive business model transformations and cultivating enterprise agility to ensure transformations are anchored in, and unlock, value. As a Senior Consultant, you will also play a key role in developing client relationships, mentoring teams, and contributing to practice growth.

Key areas of focus include: Project and Sales Opportunities Support Strategic Planning and Execution Operating Model Structures and Governance Customer Experience Design Process Design and Optimization Storyboarding and Communication Stakeholder Management Change Management Team Collaboration and Coordination

Qualifications: Required Bachelor's degree from an accredited university in business, engineering, information systems, or a related discipline 4+ years of relevant consulting or industry experience specifically within Shared Services, Outsourcing, Offshoring, or back-office functional optimization Demonstrated experience in service delivery model strategy, design, implementation, and optimization for multi-functional or single-function entities Knowledge of multiple GBS (Global Business Services) pillars, including but not limited to HR, IT, Finance, Procurement, Commercial Operations, or Legal Hands-on experience using data visualization tools such as Tableau or Power BI Familiarity with ServiceNow, Salesforce, or comparable customer-oriented workflow platforms Exposure to ERPs and understanding of their role in enabling GBS operations Experience with digital transformation, AI, and automation technologies as applied to GBS operations, including current and emerging use cases for AI in GBS Proven financial modeling/analysis and business case development skills, with high proficiency in Microsoft Excel Demonstrated ability to create storyboards and presentations for diverse audiences, including at the executive level Must be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve Preferred Strong critical thinking, analytical, and problem-solving skills Outstanding interpersonal, team-building, and communication abilities: both oral and written Demonstrated integrity, initiative, creativity, and passion in professional settings Ability to work effectively in fast-paced, dynamic, and ambiguous environments; manages multiple priorities seamlessly Capable of working independently, influencing stakeholders, and providing leadership to diverse, multi-disciplinary teams Possesses executive presence along with advanced leadership skills Experience with process improvement methodologies (e.g., Lean, Six Sigma) Certifications in change management methodologies (e.g., Prosci, ADKAR) are a plus Prior experience in Business Process Outsourcing vendor selection Ability to effectively translate technology functionality into business process improvements Prior experience in developing proposals MBA or advanced degree is highly desirable