Tour Host
Valentino New Orleans Hotels
Tour Host
The Tour Host is responsible for delivering engaging, informative, and entertaining commentary on City Sightseeing New Orleans' tours, including double-decker bus and walking tours. This position brings local charm and historical knowledge to life while ensuring guests have a memorable and enjoyable experience. Tour Hosts are expected to maintain a professional, energetic presence while balancing historical information, entertainment, and safety messaging for diverse audiences.
Essential Duties and Responsibilities (include but are not limited to)
Tour Presentation
- Deliver scripted tour content in a dynamic, professional, and engaging manner.
- Share accurate historical facts through storytelling and tasteful personal anecdotes.
- Adjust delivery based on guest demographics and stop-to-stop rider changes.
Guest Services
- Provide general visitor information and respond to guest inquiries in a courteous and knowledgeable manner.
- Address guest requests and resolve minor complaints professionally and promptly.
- Encourage and respond to guest feedback to improve the overall tour experience.
Safety & Security
- Clearly communicate tour safety rules in a positive, engaging manner.
- Monitor guest activity during tours to help ensure a safe environment.
- Follow all safety and emergency protocols as established by company policy.
Operational Responsibilities
- Follow daily operational procedures as directed.
- Communicate tour-related updates or incidents to the Route Manager and Director of Sales & Operations.
- Coordinate with colleagues to ensure a smooth and safe tour experience.
Requirements
Qualifications
- Must be licensed by the City of New Orleans as a Tour Guide (or meet eligibility to obtain license).
- Strong public speaking and storytelling abilities.
- In-depth knowledge of New Orleans history, culture, and major attractions.
- Excellent verbal communication and listening skills.
- Ability to handle diverse audiences and manage group dynamics.
- Familiarity with the tour routes, ticketing options, and surrounding attractions.
- Professional demeanor with the ability to work independently and as part of a team.
Physical Requirements
- Ability to stand, walk, and talk for extended periods.
- Frequent use of hands, arms, and voice while delivering tours.
- Ability to climb stairs, board buses, and occasionally lift up to 20 pounds.
- Must be comfortable working outdoors in various weather conditions.
Vacancy posted 3 days ago
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