Automotive Sales Representative

Suburban CJDR of Ann Arbor, Ann Arbor, MI 48103

Full time

R118272

Dealership:L0400 Suburban Chrysler Dodge Jeep Ram of Ann Arbor

Suburban CDJR of Ann Arbor

Hiring: Sales Representative

• Pay: To Be discussed during in-person interviews

• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Greet customers in a prompt, friendly and professional manner.

• Provide professional product presentations to all customers.

• Offer and accompany customers on vehicle demonstration ride(s).

• Develop and prospect new business continuously.

• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.

• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.

• Schedule customer appointments daily.

• Assist customer during write up process ensuring it is a non-confrontational experience.

• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.

• Attend and actively participate in daily sales and training meetings

• Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.

• Maintain appearance and cleanliness of vehicle lot and showroom.

• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.

• Upon sale, introduce customer to Service department following Sales 2 Service process.

• Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.

• Train assigned salesperson for 60 days daily on your store's sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.

• Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.

• Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.

• Assist trainee to meet performance expectations as laid out in their job description.

What You'll Bring

• Typing – ability to type efficiently to enter accurate information into tracking system

• Mathematics – ability to solve basic math calculations.

• Acceptable driving record and a valid driver's license in your state of residence

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!