Payment Operations Specialist

Role Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Responsibilities:

• Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
• Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
• Review and verify documentation for merchant account onboarding.
• Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
• Assist clients via phone and email with payment- and merchant-related inquiries.
• Monitor trends and identify opportunities for process improvement and risk mitigation.
• Maintain PCI compliance and handle sensitive data with care.
• Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
• Manage payment hardware needs, including procurement and client setup.
• Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
• Lead initiatives and projects through to successful execution using planning, metrics, and structure.
• Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.

Qualifications

• 2+ years of relevant experience in accounting, payment processing, or SaaS.
• Strong analytical skills and experience with financial reconciliation and client account management.
• Solid Excel and Microsoft Office proficiency.
• Excellent communication skills—written, verbal, and professional tone.
• High attention to detail and comfort with handling sensitive financial data.
• An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
• Comfort working across multiple systems and monitors simultaneously.

Requirements

• Please note that the information shown below is a general guideline only and based on employees in the USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations.
• Our pay range for USA based candidates for this position is $19.00 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process.
• Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam.
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Medical/Dental/Vision coverage.
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here!

Company Description

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.