Genomics Account Manager (Northern Virginia/Maryland)

Description

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Genomics Account Manager role is a robust client retention position with a primary focus on penetration and growing business within established base accounts. The Genomics Account Manager will play a critical role in driving commercial success by managing client relationships and supporting healthcare providers in the utilization of Fulgent's cutting-edge genetic testing solutions across reproductive health, women's health, oncology, and rare disease. The Genomics Account Manager will be responsible for working with Sales Directors in helping to manage existing accounts within an assigned territory, achieving sales targets, supporting Sales Director territory goals, and supporting product adoption through clinical education and superior customer service. They are responsible for gaining access to physician group executives, developing and executing account strategies, driving sales presentations, and closing growth opportunities. Genomics Account Managers may assist with onboarding and training of newly hired sales team members as needed.

Key Job Elements

• Establish, build, and maintain relationships within assigned base accounts while monitoring account health and targeting strategic opportunities for penetration. Establish and maintain strong relationships with healthcare providers, genetic counselors, laboratory directors, and institutional stakeholders.
• Execute client retention and penetration strategies, ensuring clients utilize Fulgent resources to the fullest potential.
• Utilize daily quota achievement tools to monitor overall territory performance vs. target, as defined by leadership.
• Drive incremental business by implementing a gap analysis approach, identifying non-Fulgent targeted physicians. Develop and execute territory-based business plans to meet or exceed sales goals for genetic testing products and services.
• Maintain and provide documented feedback, track sales performance and customer engagement, define retention strategies using forecasting data, and monitor opportunity pipelines using CRM tools and internal reporting systems.
• Develop, oversee, and design robust sales content, field initiatives, and training solutions in collaboration with Sales Directors, Marketing, and Client Services. Deliver product presentations and clinical education to customers, highlighting the value and applications of Fulgent's test offerings.
• Provide feedback from clients to internal Sales and Client Services teams to enhance customer experience and product development.
• Attend industry conferences, webinars, networking, and other corporate events to stay informed on market trends and competitive positioning.
• Demonstrate core level of knowledge of genetic testing, technology solutions, and competitive strategies through the use of company resources including on-the-job training, in-house literature, marketing materials, and sales brochures.

Qualifications

Knowledge/Experience

• Bachelor's degree in life sciences, business, or related field required.
  • Preference will be given to candidates with an advanced degree (MS or PhD) or with a clinical background in a relevant field such as genetic counselling or nursing.
  
  
  
• Minimum five plus (5+) years of combined experience in healthcare account management, medical or laboratory sales, and training required.
  • Preference will be given to candidates with a background in reproductive and women's genetic testing (NIPT and ECS), diagnostics, or clinical testing applications.
  
  
  
  
  
• Valid driver's license with the ability to travel by car or air and overnight up to 50% as required within the assigned territory.
• Proficiency with CRM tools, Microsoft Office Suite, SharePoint, learning management systems, and data reporting systems.
• Proven ability to develop and manage a myriad of relationships within key accounts and establish healthy long-term customer relationships.
• Possess a high degree of understanding of the client relationship with Physicians, their needs, and how Fulgent can provide service and technology solutions for their genetic testing needs.
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to coworkers and customers.
• Self-starter with a strong sense of ownership and the ability to work autonomously.
• High energy, enthusiastic, and motivational style.
• Tactical and strategic thinker.
• Ability to embrace and lead change management.
• Ability to meet all quotas assigned by management.
• Drive for Results (Service, Quality, and Continuous Improvement) - Ensure procedures and processes are in place that lead to the delivery of quality results and continual reassessment of effectiveness to achieve ongoing improvement within predetermined timeframes.
• Teamwork - Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

Supervisory Responsibilities

• None

Reports To

• Regional Vice President Sales

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Safety and Work Environment:

• This position is field-based.
• Adhere to Company and Departmental Specific Safety Guidelines.

Physical Demands:

• Standing, sitting, walking, bending, reaching, manual manipulation, and lifting up to 40 pounds (primarily for carrying marketing materials, presentation equipment, luncheon goods, etc.).

Benefits include:

• Health, dental, vision, disability, life and AD&D insurance
• FSA and HSA plans
• Employee Assistance Program
• 401K plan
• Vacation time
• Annual sick leave
• Company-paid holidays
• Continuous education allowance
• Employee referral bonus program
• Childcare and commute allowance
• Voluntary elective benefits such as pet insurance, legal plan, accident, critical illness, and hospital indemnity insurance

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.