Call Center Workforce Architect
Endeavor-Health
Endeavor-Health in Skokie, IL is seeking a Workforce Optimization Analyst to optimize call center staffing, forecasting, and performance analysis. The role reports to the Sr Manager of Workforce Optimization and focuses on scheduling, real-time adjustments, and data-driven decisions to improve service levels and agent productivity. The ideal candidate will have strong analytical skills, experience with WFM tools, and a solid understanding of call center operations, including forecasting, #J-18808-Ljbffr Endeavor-Health
Vacancy posted 1 day ago
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