IT Helpdesk Client Support Analyst
$45k - $75kFull-time
Waident Technology Solutions
Salary: $45,000 - 75,000 per year Requirements:
- Minimum of 2 years of experience in a support role, with Managed Service Provider experience being an advantage
- Technology degree or equivalent education and experience
- Demonstrated proficiency in Microsoft Windows and Microsoft Office Suite
- Strong problem-solving abilities with end-user hardware and software issues
- Ability to multitask and remain effective in a fast-paced environment
- Professional attitude with a customer-focused mindset
- Good verbal and written communication skills
- Capacity to proactively manage special projects
- Knowledge of WAN, VLAN, firewalls, and VPNs is a plus
- Provide hands-on support for end-user hardware including computers and smartphones
- Troubleshoot software issues related to Microsoft Windows, Office, and other business applications
- Resolve network and server access problems for users
- Address voice communications and voicemail system issues
- Respond to helpdesk requests and service tickets promptly and helpfully
- Keep accurate and useful documentation within our support tools
- Image and deploy new computers and necessary hardware
- Monitor antivirus and malware notifications, swiftly addressing potential threats
- Escalate complicated issues to senior members of the helpdesk or network team when needed
- Complete special projects as assigned by the manager
- Hardware
- Support
- Network
- Windows
- Firewall
- VPN
More:
At Waident Technology Solutions, we are looking for a motivated Client Support Analyst to join our team. We offer a collaborative work environment that encourages skill development through knowledge sharing. Our ideal candidate will engage in troubleshooting various technical issues while maintaining a professional and customer-focused demeanor. This position is hybrid, requiring you to report to our offices in Chicago or Naperville three days a week, with flexible work-from-home options. We value work-life balance and actively manage workloads to minimize after-hours commitments. Our compensation package includes benefits such as health insurance, 401(k), and paid time off.
last updated 36 week of 2026
Vacancy posted 7 days ago
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