Help Desk Technician

Job Description

Job Description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.

Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

• Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
• Establishing good relationships with all departments and colleagues.
• Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged hardware.
• Educating staff on best technology/security practices.
• Performing tests and evaluations of new software and hardware.
• Creating and managing technical documentation.
• Providing basic computer training.

Help Desk Technician Requirements:

• 2+ years of customer service experience.
• Relevant License/Certification - CompTIA A+ (Preferred)
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Help Desk Technician Compensation, Benefits, Schedule, and Location

• Compensation: $22.50 to $26.50 per hour 
• Schedule: Monday through Friday 7:30am-3:30pm
• Location: This position may require some travel. 

• Benefits include:
  
  • 401(k)
  • Paid time off
  • Mileage reimbursement