Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’m a Western Kentucky University graduate and have been a State Farm agent for 12 years. I’ve built an agency focused on initiative, problem-solving, and creating opportunities for people who are driven to succeed.

For our team, we offer a strong compensation structure with salary plus commission, a 401(k), health benefits, and unlimited PTO. We also provide a high level of flexibility, including the opportunity to transition to a 4-day work week once training is completed.

We believe in recognizing success and celebrating wins, whether that’s through monthly team lunches, outings like Topgolf, or other team events.

Our office culture is flexible, rewarding, and growth-focused. We’re looking for someone who is internally driven, takes initiative, and thrives on solving problems - someone who wants to succeed, contribute, and be part of a team that works hard and celebrates together.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Trent Ehrlich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.