Business Systems Analyst Consultant

Business Systems Analyst Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Dallas, TX or Pittsburgh, PA. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are seeking an experienced Business Systems Analyst Consultant to serve as a strategic liaison between Business and Technology teams. This role is responsible for leading business analysis efforts, defining and documenting complex business and data requirements, driving Agile best practices, and supporting the successful delivery of technology solutions within a fast-paced financial services environment. The ideal candidate will possess strong analytical capabilities, deep financial services experience, advanced data analysis skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This individual will play a key leadership role in requirement management, Agile delivery, release planning, and process improvement initiatives.

Key Responsibilities

Business Analysis & Requirements Management

• Lead business analysis activities for large-scale, cross-functional initiatives and technology programs.
• Elicit, analyze, document, and validate complex business, functional, data, and technical requirements.
• Perform impact analysis, gap analysis, process analysis, and data analysis to support strategic business decisions.
• Create and maintain business requirements documents, user stories, process flows, use cases, and functional specifications.
• Work closely with business stakeholders to understand objectives and translate them into actionable technology solutions.
• Analyze existing systems, processes, and workflows and recommend improvements to increase efficiency and effectiveness.

Stakeholder Management & Leadership

• Serve as the primary liaison between business units and IT teams, ensuring alignment of priorities and successful project delivery.
• Facilitate discussions between technical and non-technical stakeholders, helping bridge communication gaps and drive consensus.
• Influence decision-making through data-driven recommendations and business insights.
• Lead by example in fostering a collaborative, inclusive, and high-performing team environment.
• Mentor and guide junior Business Analysts while promoting knowledge sharing and continuous learning.

Agile Delivery & SAFe Practices

• Actively participate in Agile ceremonies including PI Planning, Sprint Planning, Backlog Refinement, Reviews, and Retrospectives.
• Continuously refine Agile practices and methodologies to improve stakeholder engagement and requirement elicitation processes.
• Collaborate with Product Owners, Scrum Masters, Architects, and Development teams to prioritize and manage business requirements.
• Support organizations operating within the SAFe Agile framework and contribute to Agile maturity initiatives.

Data & Technical Analysis

• Perform data analysis using SQL and other analytical tools to support business and operational decisions.
• Analyze data within Oracle and other database platforms to identify trends, issues, and opportunities.
• Define and document requirements for APIs, microservices, and system integrations.
• Partner with development teams to ensure technical solutions meet business objectives.

Release & Project Management Support

• Participate in release management planning, coordination, and execution activities.
• Ensure requirements and deliverables are properly aligned with release schedules and business priorities.
• Monitor application performance, user experience, and stakeholder feedback to identify areas for continuous improvement.
• Support implementation activities, testing efforts, and production deployments as required.

Process Improvement & Consulting

• Provide senior-level consulting services to business and technology teams on process improvement initiatives.
• Evaluate systems, tools, and technology solutions to ensure they are cost-effective and aligned with business goals.
• Recommend improvements to business processes, operating models, and technology solutions that drive measurable business value.

Qualifications

Bachelor's degree in Business, Computer Science, Information Systems, Finance, or a related field is preferred.

Minimum 3+ years of experience as a Business Analyst Lead, Senior Business Analyst, or Business Systems Analyst.

Strong experience within the financial services industry.

Proven experience gathering, analyzing, and documenting complex business and technical requirements.

Intermediate to advanced SQL skills with experience performing data analysis in Oracle and other database platforms.

Experience in understanding APIs, REST services and API testing tools like Postman etc.

Experience working with Agile methodologies and Agile management tools such as Jira.

Strong understanding of Software Development Life Cycle (SDLC) and Agile delivery practices.

Excellent written, verbal, and presentation communication skills.

Experience working directly with business partners, technical teams, and senior leadership.