FRONT DESK RECEPTIONIST

Job Title Front Desk Receptionist Reports To Practice Manager Responsibilities Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner. Responsible for patient check-in, registration, and check-out. Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy. Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record. Provides patients with an explanation of all registration forms, obtains patient/guardian signatures on required consents and acknowledgements, and scans all accurately completed registration forms in the electronic health record. Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc. Verifies whether a referral or pre-authorization of medical necessity is required for visit. Assists patients with changing their primary care provider if applicable. Enters eligible patients into the sliding scale program and enters all necessary information in the electronic record. Collects and processes payment due for visit and completes the daily cash reconciliation process. Schedules patients appointments in accordance with criteria established by the health center. Performs appointment reminder calls and no-show calls. Manages a large volume of incoming calls on a multi-line phone system, handles all calls politely and professionally, and refers calls to the appropriate staff member. Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care. Records and relays messages to the appropriate staff member. Opens, sorts, and distributes mail and faxes. Performs other clerical duties such as filing, photocopying, and scanning of medical records. Provides coverage in other departments or health centers as needed. Performs other related duties, as assigned. Qualifications High school diploma or equivalent required. Bilingual in English and Spanish/Creole required. Proficient computer skills (e.g., Microsoft Office & Outlook). Good customer service and communication skills. Ability to multitask and pay attention to details. One (1) year clerical experience in a medical setting preferred. Health insurance verification, authorization, and/or billing knowledge required. This is Monday through Friday. Shifts are from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month. Salary $22–$24 per hour Employment Details This is a non-exempt position. Equal Employment Opportunity Statement The Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #J-18808-Ljbffr Harmony Healthcare Long Island